Simply Ducky Manager

Executive Administrative Assistant

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Executive Administrative Assistant
DEPARTMENT: Administration
RESPONSIBLE TO: CEO

The Executive Administrative Assistant manages the Front (Main) Office and is the primary point of contact for everyone entering the Home. In keeping with the Resident Centered Philosophy of Care, the Executive Administrative Assistant, as a partner in the provision of care and support of our Residents, represents the Home in a positive, professional, efficient, and confident manner, and serves as a primary source of relative information for all the people this position serves.

The primary purpose of this position is to provide a high standard of quality, professional, confidential, administrative support to the Board of Directors, the CEO, members of the Senior Leadership Team, staff, Secretary/Treasurer of Foundation Board, residents, families and all external visitors and supporting agencies of the Home.    This position requires excellence in office and organizational skills (both analytical and problem solving) to ensure the efficiency of the office and an ability to maintain absolute confidentiality, sound judgment, and professionalism when dealing with sensitive issues associated with the day-day operations of this Long Term Care Home.

Key Responsibilities:

  1. Administrative and Clerical Support
  • Communicates with assigned Senior Leaders (CEO, HR, and Director of Recreation) as required to coordinate and prioritize tasks or assignments, to meet deadlines, and to plan future administrative support needs.
  • Keeps assigned Leaders up to date on changes/ things that affect their departments and anticipates and plans for upcoming events.
  • Schedules appointments, books meetings/& rooms, catering, and other events as needed or anticipates by utilizing Microsoft outlook other processes in place.
  • Prepares, types, modifies and inputs data in various documents using Microsoft office, including: memos, letters, minutes, agendas, forms, spread sheets, brochures, licensing documents, mail merges, minutes, inventory etc.
  • Prepares meeting materials
  • Welcomes and directing visitors, assists residents, answers all incoming phone calls and demonstrates good judgement in the immediately redirecting to voice mail or have the call responded to immediately.
  • Coordinates registration and travel arrangements upon request.
  • Runs errands as needed.
  • Coordinates travel and meeting arrangements, arranges catering as required  in the coordination of special events i.e. Board meetings, social teas,  tours of home, poll stations (elections), sleeping areas for storms, etc.
  • Receives and distributes the Home’s and the Resident’s mail as per guideline, ensures security confidentiality of incoming faxes and circulates, maintains a current Resident Room list Directory, and maintains and assists staff on the equipment in the front office: photocopier, fax, laminating machine, shredder, postage machine and arranges special mail delivery i.e. Purolator requests.
  • Provides clerical support for the R.K. Board., photocopying, typing of letters, policies, minutes, coordinates meetings ensuring quorum, records minutes, coordinates and prepares materials for all meetings, Regular or Annual, and ensures signage of approved minutes and proper historical storage of all Board Correspondence.  Provides support to the Foundation Board, by booking meeting rooms, assist with photocopying, direct donators, and handles and redirects Foundation mail.
  • Applies for renewals and posts for external licences i.e., Hairdressing Salon, Liquor Permit, Kitchen, Elevators, Accreditation, Licensing, etc.
  • Responds to the Senior Care Van Booking Line. Coordinates pick up and transfer with clients and drivers and maintains information for billing purposes.
  • Receives and processes sealed tenders for any projects requiring tender bids.
  • Supports Directors of Clinical and Environmental & Food Services n the absence of Office Administrative Assistant undertaking some general administrative and clerical support tasks that are necessary prior to the return of the OAA.
  1. Office Supplies
  • Maintains, dispenses, and orders office supplies and equipment requests for all Departments through online, phone or in-store pick up.
  • Prepares report for year-end inventory for office supplies and typing of reports for other Depts.
  1. New resident Admissions
  • Chair of Admissions Team
  • Assists with admission of a new Resident, provides tours of the home to family and resident, meets them upon arrival of home, ensures the Admission Checklist is circulated and completed and creates the EMO cards.
  • Circulates a Notification of change form to all Departments, and Pharmacy for admissions and transfers/ discharges.
  1. Committee Participation

Fire & Disaster Planning-.  Performs administrative duties as such: coordinates members for meeting, scribes minutes, types agenda and minutes, updates manuals, call back lists, etc. Responds to the Fire Panel Alarm, when activated when in office and performs duties as outlined in the Emergency Plan Manual

Family Council – Provides an Administrative connection on Family Council and attends meetings upon invitation.  Arranges meeting room and snacks for its members.

  1. File Storage and Retention
  • Maintains a paper and electronic file system for Resident and Administration files or documents. Ensures confidentiality in maintaining a record storage room for all departments by receiving, storing, and ensures secure confidential destruction of all records as per Record Storage Policy.
  1. Business Telephone System (Home)
  • Maintains the business telephone system by updating the system to reflex changes such as: changing or adding a name or extension #, reset a phone for new voice mail setup. Thus, updates and circulate extension lists for the home, updates the website and the automated attendant tree to reflex the same in the phone system.
  1. Home Keys Security
  • Maintains all “house keys” by updating the Key Index and ensures security by following a sign in and out system of all keys.
  1. Other Duties
  • Flexible positive team member that assists in other Departments of the Home as needed.
  • Participates in the care and support of Residents as time permits, i.e. sitting or escorting residents to activities or appointments.
  • Participates on other internal/external committees as designated and performs other duties as required.

Skills &Competencies:

  • Proven capacity to manage sensitive information with the highest degree of integrity, professionalism and confidentiality.
  • Demonstrated exemplary interpersonal and communication (oral, written telephone) skills.
  • Demonstrated ability to clearly write, speak and interact professionally required.
  • Demonstrated ability to work with all levels of Management and Staff, Residents, and families and have good interaction with Business and Community relations.
  • Demonstrated competence to work with minimal supervision.
  • Demonstrated proficiency in composing professional communications, i.e., letters, emails, memos for internal or external use.
  • Demonstrated expertise in the MS Office suite of programs, the Internet and email.
  • Confirmed excellence in ability to prioritize projects, work, and manage the unexpected.
  • Proven effective and efficient organizational abilities, using self-direction and sound judgement to prioritize workload and to coordinate multiple and competing task demands and deadlines.
  • Demonstrated proficiency to work in a fast-paced environment with strong attention to detail.

Educational Qualification:

  • Graduate from a recognized Administrative Assistant/Office Administration program.

Experience Required:

    • Minimum of 2 years’ experience in a Senior Administrative Assistant position.

Staffing Clerk

POSITION: Staffing (Scheduling) Clerk
DEPARTMENT: Nursing
RESPONSIBLE TO: Director of Care

Under the direction of the Director of Clinical Services is responsible for the accurate and timely data entry of staff scheduling and payroll submission. Using a manual or computerized scheduling application, the Staffing Clerk works as a team member to support the staffing needs of the RK Mac Donald Nursing Home. Every employee of the RK Mac Donald Nursing Home has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Ward Clerk serves as a positive role model as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

Scheduling

  • Implements approved schedules for unionized staff
  • Accepts Director approved requests for scheduling changes and implements as staffing replacement allows
  • Discusses any variances with Director
  • Follows the appropriate collective agreements in addressing requirements
  • Follows direction of Directors with replacement of staff and overtime authorization

Staffing

  • Replaces unionized staff as directed for illness, approved LOA, vacations, and statutory holidays
  • Ensures this process is accurate and timely and following the applicable collective agreement
  • Verifies staffing requirements against current schedule including but not limited to, accepting staff call-ins
  • Ensures confidentiality at all times
  • Inputs, maintains and updates data utilizing the computerized scheduling system
  • On a daily basis, reviews time sheets to insure adequate staffing
  • Monitors casual relief list for need and notifies appropriate Director when required
  • Maintains casual staff information and availability records
  • Assists Charge Nurse/RN, staff, & Ward Clerks with information and resources to develop appropriate staffing plans/decisions during times when staffing office is closed

Payroll

  • Accurately records and verifies schedule in preparation for bi-weekly payroll submission

Planning

  • Consult with and advise managers on any concerns regarding staffing levels
  • Maintain staffing levels as per Department of Health & Wellness guidelines
  • Suggest alternate scheduling patterns that meet the resident care and staff needs

Required Education

  • Completion of Academic Grade 12
  • Completion of post-secondary business/administrative assistant/office management or related health care course.

Required Experience

  • Previous experience in scheduling and staffing an asset

Required Competencies

  • Demonstrated proficiency in computer applications
  • Demonstrated critical thinker and ability to multi-task
  • Demonstrated ability to work independently and under time constraints
  • Demonstrated positive interpersonal & communication skills.
  • Constructive communication skills
  • Demonstrated problem solver.
  • Excellent organizational skills.

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

Approved by: CEO/Director of Clinical Services

Director of Recreation, Spiritual, & Volunteers

POSITION: Director of Recreation, Spiritual, & Volunteers
DEPARTMENT: Recreation, Spiritual, & Volunteers
RESPONSIBLE TO: CEO

As a member of the Leadership Team, the Director of Recreation, Spiritual, & Volunteer Services provides the day to day management of the Recreation, Spiritual, & Volunteer services operation and its personnel and provides a vital link between the department, its personnel, and the leadership team. Reporting to the CEO, the Director of Recreation, Spiritual, & Volunteer Services is responsible for the overall management and delivery of services of the department. The essential functional areas of responsibility include providing Recreation/Leisure, Spiritual, and Volunteer Programming opportunities for the Residents, leading, encouraging, and supporting staff and volunteers in the delivery of these programs and opportunities utilizing their strengths and expertise. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Director of Recreation, Spiritual, & Volunteer Services, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities:

Effectively manage the Recreation, Spiritual, & Volunteer Services departmental budget ensuring that the annual budget is not exceeded.

  • Monthly review and analysis of financial data
  • Identify and investigate variances and implement corrective actions
  • Oversee completion of departmental payroll
  • Purchasing of departmental supplies

Coordinate the provision of Recreation, Spiritual, & Volunteer departmental services that are Resident centered and that support and reflect the Mission, Vision and Values of the RK Mac Donald Nursing Home.

  • Provide Recreation/Leisure/Spiritual, & Volunteer programs and opportunities for the Residents which allows for engagement with their own Home, their R.K. Community, and maintain contact with the larger community.
  • The Director develops, updates departmental policies and procedures respecting the Philosophy of Care of the Home.
  • Develops annual and long-term goals and objectives for the department.
  •  Promote positive relationships with all the departments and with the local community.
  • Maintains a co-operative team approach within the department and with other Departments in the organization.
  • Assists with maintaining and updating Resident profiles.
  • Assists the Recreation Programmers with the Programming where possible.
  • Participates in Multi-Disciplinary conferences for the Residents in the absence of the Recreation Programmers.
  • Participates in Resident/Management Meetings when necessary.
  • Co-ordinates the Volunteer Program including the selection, screening, placement, orientation, training, support, and recognition of Volunteers.
  • Develops programs and organize Volunteers to enhance the programs offered to the Residents.
  • Represents the Home by attending necessary meetings, seminars, and professional associations that are relevant to Recreation and Volunteerism.
  • Responsible for equipment utilized by the Recreation Department.
  • Actively research and explore new programming options to meet the needs of the Residents.
  • Develops, reviews and updates departmental job descriptions on an annual basis
  • Participation and membership in Nova Scotia Recreation Professionals in Health Association.

Effectively manage the human services within the Recreation, Spiritual, & Volunteer department

  • Lead, encourage, and support staff in the delivery of Recreation/Leisure, Spiritual, & Volunteer programs.
  • Interviewing and hiring of new departmental staff.
  • Coordination, orientation, and training of departmental staff.
  • Supervise and review performance of all departmental staff.
  • Scheduling of staff to reflect the programming needs and priorities of the Residents.
  • Plan, conduct, and participate in departmental meetings.
  • Responsible for the development of job descriptions for recreation staff.
  • Assignment of departmental staff duties and scheduling.
  • Assume responsibilities for student placements.
  • Coaching, mentoring and empowering staff

Direct the Volunteer program and provide a positive experience for both the Resident and the Volunteers.

  • Selection, screening, placement, training, support, and recognition of Volunteers.
    Provided to enhance Programming.

Support Spiritual Care Staff serving the spiritual and religious needs of the Residents in this Home, their families, and the staff, with respect for their faith traditions and the dignity of their persons.

Ensure the orientation and ongoing education of departmental staff including development and continuing education.

  • Promote staff engagement in professional development and lifelong learning activities.
  • Ensure all staff participate in safety training

Accountable for the Safety and risk management of the Recreation, Spiritual, & Volunteer department

Communication:

  • Through personal behaviour and interactions, will consistently demonstrate a humanistic, affiliative approach to relationships.
  • In all interactions, within and while representing the facility.
  • With all Residents & families.
  • While establishing and maintaining co-operative working relationships.

Continuous Quality Initiatives

  • Actively research and explore new programming options to meet the needs of the residents.
  • Ensure ongoing, active development, and involvement in the Home’s CQI initiatives.
  • Maintains visibility through the facility including walkabouts to gain feedback from staff, residents, and families to assist Leaders in identifying the culture and well-being of the Home.

Participates in Committees/teams as required

  • Responsible to attend Senior Leadership Meetings and other committee meetings as appointed by the CEO.

Leadership Role

  • Active participant on leadership team
    Demonstrates integration of Mission, Vision & Values into practice
  • Participates in annual strategic planning and review

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  •  Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  •  Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  •  Personal Credibility
  • Flexibility

Departmental Competencies & Skills:

  • Ability to work as a member of a team as well as ability to work independently
  • Excellent computer skills in Microsoft Windows, Word, QHR & Microsoft Publisher
  • Organizational skills
  • Excellent communication skills
  • Supervisory Skills

Educational Qualifications

  • Baccalaureate Degree in the Social Sciences or Recreation

Experience required:

  • 3-5 years Senior Management experience in the health care/geriatric field.

Approved by: CEO

Please note: This is not a job listing, this is a job description. For current opportunities click here.

Resident’s Clerk

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Resident’s Clerk
DEPARTMENT: Finance
RESPONSIBLE TO: Director of Finance

Reporting to the Director of Finance, the Resident’s Clerk provides a liaison service between families/residents and the billing and government funding procedures associated with long term care. The Resident’s Clerk provides on-site Resident Trust Account management services to the residents of the RK Mac Donald Nursing Home as well as the financial preparation of invoices, billings, and recording of recoveries associated with Resident accounts. The Resident’s clerk also provides financial support for billings associated with provision of services to the Antigonish Manor. As an employee of the RK Mac Donald Nursing Home every person has a responsibility to be involved in providing a stimulating environment for the residents.  In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Resident’s Clerk serves as a positive role model; as a partner in the provision of care and support of our Residents; and represents the home in a positive, professional, efficient and confidential manner.

 

Key Responsibilities:

  1. Understands that the Resident and family are central to all departmental activities, services and decisions
  2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
  3. Accounts receivable
    • Prepare and mail Daily Accommodation Charge billings including recovery of all optional services paid through the Resident Trust account.
    • Tracking all admissions, discharges and deaths.
    • Prepare and mail invoices for contractual services provided to the Antigonish Manor
    • Prepare all respite billings.
    • Prepare all Veterans Affairs Canada billings for Blue Cross payment.
    • Prepare an Resident telephone recovery invoice.
    • Prepare EFT spreadsheet for the Residents and Enriched Housing tenants who pay through monthly withdrawal from their bank accounts.
    • Receipt all money coming in to operating and safekeeping for Residents through various sources such as Resident Daily Accommodation Charge billings, OAS, CPP, Pensions, VAC, GST, etc.
    • Receipt all money coming in to operating for the Home such as Dietary recovery, WCB, Rental Income, Benefits, Eden, Rebates, Enriched Housing, Custodial etc.
    • Track outstanding receivables and follow up on outstanding invoices.
      • Enter invoices for all new policy and respite Residents from the Revenue Journal
      • Code the receipt book and post to the appropriate accounts.
      • Long Term Care Reconciliation reports for DOHW
  1. Resident Trust Account Management
    • Distribute cash to Residents as requested.
    • Assisting Residents with personal spending, if requested (ie ordering flowers, meals etc)
    • Handle various resident payables for services such as Hair care, Care-van, Lawton’s Foot care, life insurance, ambulance and telephone,
    • Manage PUA for grand parented residents and MRI for new policy residents.
    • Post and balance safekeeping trust ledgers. Receipt the CPP, OAS cheques and distribute HST cheques.
  1. New Resident Admission
    • Meet with all new families of Residents prior to admission and explains the billing procedure
    • Set up Lawton’s charge account for each Resident
    • Complete EFT form by obtaining the banking information required,
    • Other forms as necessary such as Consent to Release Tax Payer Information
    • Notify (by fax) Lawton’s, EHS, and Department of Health and Wellness with required admission information
    • Relay information collected during discussion to appropriate sources
  1. Petty Cash
    • Manages distribution of Petty Cash
  1. Other Financial Supports for Residents
    • Income Tax Receipt Preparation for Families of Residents that request them.
    • Other duties as requested such as preparation of Custodial billings.
    • Notify MSI if someone under 65 is admitted so they can be enrolled in the under 65 Pharmacare Program.
    • Manage cigarette and NSLC purchases.
    • If Consent to Release Tax Payer Information is not signed, manage collection of Notice of Assessments and forward to DHW for reassessment
    • Assist families in applying for EHS Ambulance Assistance Fee Program
    • Maintain all residents’ phone numbers and coordinate with Maintenance for hookups and disconnects.
    • Communicate with Aliant as necessary for addition of services and any issues that Maintenance cannot repair.
  2. Membership on committees as designated.
  3. Other clerical duties as assigned.


Education Required, Training and Experience

Graduate from a recognized College business or administrative assistant program that included courses in basic accounting or book keeping

 

Job related Skills & Competencies:

  • Working knowledge of Micro Soft Word and Excel required
  • Ability to communicate effectively with residents, visitors, and staff.
  • Ability to work appropriately and efficiently with minimal supervision.
  • Ability to maintain confidential integrity around confidential information.
  • Ability to provide accuracy and detail in work performance.
  • Ability to use appropriate and effective judgment
  • Ability to apply mathematical concepts to problem solving situations.

Heavy Duty Worker (Laundry) / Washer Person

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Heavy Duty Worker (Laundry)/Washer Person
DEPARTMENT: Environmental Services
RESPONSIBLE TO: Director of Environmental & Food Services

Reporting to the Director of Environmental& Food Services, the Heavy Duty Worker (Laundry)/Washer Person is responsible for the safe and efficient operation of the heavy laundry equipment in the cleaning of all types of linens, clothes, etc.   As an employee of the RK Mac Donald Nursing Home, he/she has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Supervisor serves as a positive role model; as a partner in the provision of care and support of our residents, and represents the home in a positive, professional, efficient and confidential manner.

Functions and Responsibilities

  1. Understands that the Resident and family are central to all departmental activities, services and decisions
  2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
  3. To promote and maintain the safety of residents, staff, and visitors as a strategic priority for the home at all times.
  4. Work as a team with other departments in the Home.
  5. Attend monthly Department meetings and serve on other committees as required.
  6. Assist in training of new staff.
  7. Ability to organize and complete assigned workloads.
  8. Work under constant interruptions in daily work routines.
  9. Knowledge of the safe use of all department equipment.
  10. Report necessary repairs to Director or Supervisor.
  11. Assist Director or Supervisor in evaluating new equipment and chemical products.
  12. Attend and participate in education in-services, workshops, seminars, etc.
  13. Pick up and sort soiled linen from all units and take to laundry area
  14. Collect and sort all Resident clothes.
  15. Operate washers and dryers.
  16. Responsible for supply list on weekly basis.
  17. Remove waste from soiled linen area.
  18. Remove lint from dryers every day.
  19. Mops floors in Laundry area daily.
  20. Fills and empties washers.
  21. Knowledgeable of the safe use of equipment and cleaning chemicals used in the laundry.
  22. Know the location of switches to shut down laundry equipment in emergency situations.
  23. Knowledgeable in the proper and safe cleaning of various materials/fabrics.
  24. Cleans isolation wash by following necessary guidelines.
  25. Cleans items such as bedspreads, pillows, comforters, curtains as needed.
  26. Be familiar with Department Policy and Procedure Manual.
  27. Annual in-servicing of WHMIS and Emergency Plan (Fire).
  28. Perform other related duties as required by the Director or Supervisor.

Education/Training/Experience

Good physical health, ability to work independently and with others, ability to follow verbal and written instructions, ability to learn the operation of equipment, ability to perform repetitive tasks.

Grade 12 Education, experience in laundry preferred, but not required.

Accounting Clerk

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Accounting Clerk
DEPARTMENT: Finance
RESPONSIBLE TO: Director of Finance

Reporting to the Director of Finance, the Accounting Clerk supports the functions of the Finance Department. As an employee of the RK Mac Donald Nursing Home every person has a responsibility to be involved in providing a stimulating environment for the residents.  In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Accounting Clerk serves as a positive role model; as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.

 

Key Responsibilities:

  1. Understands that the Resident and family are central to all departmental activities, services and decisions
  2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
  3. Accounts Payable Functions & responsibilities
    • If not submitted, obtain invoices from departments
    • Match invoices from vendors packing slips
    • Once packing slips have been matched, verifies pricing. If incorrect, follow up with signing person
    • Verifies financial information (math) on invoices
    • Record each vendors number for submission to ACC/PAC system
    • Enter invoice into ACC/PAC
    • Record total amount for G/L as well as recoverable tax
    • Issues manual cheque as needed
    • When issuing manual cheques recoverable tax will need to be manually calculated and manually entered into ACC/PAC
  1. Payroll function & responsibilities
    • Maintenance accurate ledger of employees in QHR system (new employees, terminations etc) to QHR
    • Responsible to enter employee changes into payroll system (position, rate, dept etc)
    • Time card verification
    • Process payroll
    • Generate pay statements
    • Process EFT
    • Required to place all pay stubs in a sealed envelope and distribute to departments prior to 10 am on bi-weekly payday
    • Issues records of employment as required
    • Bi-weekly, provide Director of Finance with spreadsheet detailing recent changes in employee status including new hires, employees off work, position changes & return to work
  1. Pension/Benefits
    • Manage eligibility and application for pension enrollment for new employees
    • Facilitate requested changes to benefit coverage, including upon termination
    • Information package/meeting with employees contemplating retirement
    • Submit required pension forms
  2. WCB Claims
    • File online WCB form as required
  3. Deposit
    • Balance operating cash with receipt book
    • Prepare and deposit cask in bank on a weekly basis
    • Manage cash flow for petty cash (Issue petty cash cheque, cash & replenish)
    • Balance safe keeping cask
    • Obtain cheque from accounts receivable, cash to replenish safe keeping level
  4. Submits Records of Employment for employees as required
  5. Responsible for the Canada Savings Bond Campaign
  6. Membership on committees as designated.
  7. Other clerical duties as assigned.
    • Provide assistance with Accounts receivable
      • Issue safe keeping monies to residents
      • Receipt monies coming into operation
      • Issue safe keeping cheque
      • Meet with new families regarding finance
    • Provide coverage to front office
      • Sort mail daily
      • Daily booking for Care Van
      • Monitor answering machine


Education Required, Training and Experience

Graduate from a recognized College business or administrative assistant program that included courses in basic accounting or book keeping

 

Job related Skills & Competencies:

  • Working knowledge of Micro Soft Word and Excel required
  • Ability to communicate effectively with residents, visitors, and staff.
  • Ability to work appropriately and efficiently with minimal supervision.
  • Ability to maintain confidential integrity around confidential information.
  • Ability to provide accuracy and detail in work performance.
  • Ability to use appropriate and effective judgment
  • Ability to apply mathematical concepts to problem solving situations.

Human Resource Coordinator

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Human Resource Coordinator
DEPARTMENT: Human Resources
RESPONSIBLE TO: CEO

As a member of the Leadership Team, the Human Resource Coordinator provides the day to day management of the Human Resources department and provides a vital link between the HR department and the leadership team. Reporting to the CEO, the Human Resource Coordinator is responsible for the overall management and delivery of human resource services. The essential functional areas of responsibility includes coordinating the delivery of human resource services including building the Home’s capacity by influencing culture, the need to change, and quality of change through practices that promote positive employee relations and create a work environment that promotes quality of care through employee satisfaction. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Human Resource Coordinator, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

  1. Develop and maintain HR policies
    1. Implement, review/revise Human Resource Policies/Handbook to complement the goals, mission, visions, and strategic plan of the Home and to align with union contracts, Human Rights, and Labor Laws as necessary.
    2. Review and revise HR policies on an annual basis
  2. Develop and maintain the HR plan
    1. In consultation with leadership team, develop a five year HR plan that supports the Strategic Plan of the facility
    2. Reviews and revises the HR plan on an annual basis
  3. Fulfill the Employment Functions
    1. Follows Hiring Process developed by CEO and Directors. Provides the lead of recruiting (advertising, career fairs, college visits, prepares postings), Receive and assist in screening of resumes, assist Directors when requested to set up appointments for interviews, participate on interview panel when required, performs reference checks, and compose award and decline postings and letters.
    2. Meets with all new hires for signing and gathering of all pertinent information for to complete as new hire i.e. payroll information, certificates, licenses, references, job description, pledge of confidentially and security checks and order name tags.
    3. Maintain accurate files on awarding of competition of all positions.
    4. Maintains accurate records reflecting approved LOA/Return to work.
    5. Ensures all job descriptions are accurate and up to date.
    6. Assist Directors with development and use of current forms, tracking and recording of completion dates of Employee Performance Appraisals/Yearly signing of Pledge of Confidentiality.
    7. Participates in setting up of new hire employee orientation.
  1. Maintains Positive Employee Relations
    1. Assists Directors in understanding the terms and conditions of Union Contracts (NSNU & UNIFOR).
    2. Supports positive employee relations in the Home, through listening, redirecting, educating, exit interviews, staff surveys, and education on HR policies,
    3. Provides data to Directors in the monitoring of Attendance Management.
    4. Organization of yearly Recognition of Service Awards.
    5. Confirm employment status for employees for outside relations i.e. Loans and Insurance, etc.
    6. Provides yearly updates to the Seniority List for all Union Staff
    7. Provides assistance and direction as needed to Directors in the management of difficult employee behaviors up to and including discipline. Provides confidential background file information and attends disciplinary meetings as requested.
    8. Participates on the Wellness Committee and conducts wellness surveys yearly with staff to indentify staff wants and needs. Address identifies needs as budget permits.
    9. Be visible throughout the facility including conducting walk-about couple times a week to gain feedback from staff, residents, and families to assist Leaders in identifying the culture and well-being of the Home.
  2. Employee Benefits
    1. Ensures LOA forms as well as other pertinent forms are filed before approved leave i.e. Benefits, Pension, and Record of Employment.
    2. Coordinates Return to Work of Employees with WCB and LTD (HANS) and the employee’s Director.
    3. Assists in Employee Retirement in ensuring retirement package provided and processed and provides Exit Interview forms to employees
    4. Provide employees with information and support on EFAP (Employee and Family Assistance Program), EASE (Employee Assistance & Support for Employees)
  3. Education
    1. Provides general orientation to new staff.
    2. Annual in-service printout for employee personnel files.
    3. Assists in Education training needs i.e., matters pertaining to HR
    4. Attends training sessions as required
  4. Maintain Personnel & work related medical records
    1. Maintain Personnel and Medical files of all employees.
    2. Insures confidentiality and security of personnel and medical records at all times
    3. Maintains a strict sign in/out.
    4. Storage of inactive files as per policies.
  5. Other Duties as Required – may include Back up for Payroll Processing/ Scheduling Issues. Participates in other duties related to HR or resident care as required.
  6. Communication: through personal behavior and interactions, will consistently demonstrates a humanistic, affiliative approach to relationships:
    • In all interactions, within and while representing the facility
    • With all Residents and families
    • While establishing and maintaining cooperative working relationships
  1. Participates on committees as required

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  • Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  • Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  • Personal Credibility
  • Flexibility

Departmental Competencies & Skills:

  • General knowledge of Employment Law, Human Rights, WCB Act, Safety (Occupational Health and Safety Act)
  • Excels in organizational abilities
  • Ability to lead, develop and coach
  • Experience in Benefits, WCB Claims, Payroll an asset
  • Demonstrated ability to maintain absolute confidentiality
  • Excellent computer skills in Microsoft Windows, Data Management, Record Keeping, Statistical recording.
  • Attention to detail and accuracy
  • Ability to work as a member of a Team as well as an ability to work independently

Educational Qualifications

  • Minimum of Bachelor’s Degree, preferably in Human Resources and/or Business Organizational Development.
  • Human resource related education an asset

Experience required:

  • Minimum 3yrs Senior Management experience
  • Experience in the personnel/human resource field an asset
  • Familiar with Union Contracts an asset

Chief Executive Officer

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Chief Executive Officer
DEPARTMENT: Administration
RESPONSIBLE TO: Board of Directors

The Chief Executive Officer is accountable and responsible to the Board of Directors for the efficient and effective operation of the R.K MacDonald Nursing Home. The Chief Executive Officer will be responsible to manage all activities of the Nursing Home subject to the mission, strategic plan, policies, legal regulations, licensing requirements, budget, and accreditation standards and ensure compliance with the Eden Alternative.

Mission, Vision & Values:

Mission: Providing loving, dignified and excellent care in a home-like environment that enables our Elders to live full and abundant lives.

Vision: An alive and vibrant community built on meaningful relationships that celebrates and encourages a uniqueness of spirit and character.

Values:

Compassion
We are committed to understanding the feelings, needs and desired of those we serve and take action to enhance their quality of life.
Accountability
 We are committed to honesty and integrity in achieving outcomes for those we serve.
Respect
We are committed to respecting the dignity and value of each person we serve. We also believe in the provision of a respectful and supportive work environment.
Excellence
We are committed to enhancing the quality of life of those we serve through everyday best practices and improvement initiatives.

Safety              We are committed to building a culture of safety for those we serve incorporating right to risk in a calculated way within an informed and collaborative decision process.

Specific Duties and Responsibilities:

Stewardship with the Board:

  • Maintains an open dialogue with the board chairperson to ensure the Board is aware of major developments and issues that affect the home through regular reports and attendance at Board meetings. As well as reporting as soon as possible any adverse incidents to the Board that represent risk exposure.
  • The CEO is an ex-officio member of all Committees of the Board.
  • Participate with the Board in establishing the strategic plan for the home based upon identified needs and trends.
  • Ensure risks are managed by ensuring proper liability and insurance protection; compliance with regulations; implementing recommendations from inspection, licensing, and accreditation reports;
  • Maintain a safe environment for staff, residents, volunteers and the public
  • Assist Board proceedings and deliberations by providing timely and the necessary support, information and advice designed to facilitate its decision-making process and activities.
  • Represents the interest of the Corporation in Board approved Regional and Provincial Industry Associations.
  • Provides secretarial support to the Board.
  • Other duties as assigned by the Board of Directors.

Financial:

  • Effectively manage the Corporations finances, including the preparation of annual Operating and Capital budgets showing planned revenue and expenditures, and funding proposals.
  • Develop and sell business plans to the funders which address areas of underfunding and access all available resources to ensure sustainability
  • Ensure a system of responsible accounting, including budget and internal controls.
  • Maintain a thorough understanding of accounting principals

Strategic Planning:

  • Implementation of the Board’s direction on strategic plans programs, services and special projects.
  • Provide an Operating Plan setting out goals and objectives.
  • Articulate, promote and practice the Vision, Mission and Values of the Corporation
  • Promote and maintain the safety of resident, staff and visitors as a strategic priority for the home at all times.
  • Manages all activities of the Nursing Home subject to the mission, strategic plan, policies, legal regulations, licensing requirements, budget, and accreditation standards.
  • Ensure a continuous quality improvement (CQI) process is in place that is consistent with the mission and strategic direction of the home.

 

Community Relations

  • Represents the Corporation in partnership discussions with agencies and like organizations in accordance with Board policy and government direction.
  • Build new partnerships throughout Nova Scotia, establishing alliances and partnerships which are of benefit to the organizations residents.
  • Promote and establish strategic community alliances and partnerships which are of benefit to the organization’s residents.
  • Support senior managers participation in establishing and maintaining community alliances
  • Advocate on behalf of the Corporation and its residents to ensure needs and interests are taken into account by decision-makers and the public.
  • Act, when necessary, as spokesperson for the Corporation
  • Participate in local, regional, and provincial continuing care meetings to provide input and to keep abreast of changes that will have an impact on the home.
  • Promote community awareness of the home through effective public relations.

Leadership and Management:

  • Ensure that the Corporation complies with all governing bodies, acts, and regulations, as well as contractual agreements with other organizations.
  • Ensure that the residents receive a level of care consistent with our values and the standards of care approved by the Board and as prescribed by the Eden Alternative
  • Oversee and provide guidance of the planning and implementing of programs and activities which provide social, educational, vocational, spiritual and recreational opportunities for the residents.
  • Lead, coach, and oversee the development of staff in conjunction with the implementation and administration of the collective agreement and the administration for management and non-union staff. Encourage and where possible, provide for formal and informal continuing education for all personnel.
  • Meets regularly with management and staff to facilitate effective communication of organization policies and decisions and to provide a forum for an exchange and sharing of information on issues related to short and long term planning for the organization. As well provide leadership and direction to managers, staff, residents and their families.
  • Promote positive work practices and inclusiveness in relations with the Board, staff, volunteers and the community in order to ensure the efficient and optimal use of all organizational resources. This includes ensuring the efficient and effective use of resources through review, restructuring, and reallocation as necessary.
  • Take initiative and provide leadership to drive a positive effective cultural change
  • Delegate functions and establish formal lines of communication and accountability through an appropriate organizational structure.
  • Delegate responsibilities to Department Directors where appropriate.
  • Ensure appropriate departmental and interdepartmental committees and meetings are in place to facilitate completion of tasks that are assigned or delegated.
  • Ensure appropriate job descriptions are in place and kept up to date.
  • Ensure a performance appraisal process is in place for all staff.
  • Ensure policies and practices are in place that support resident care and provides for their safety and well-being.
  • Negotiate labour contracts and ensure practices are in place that supports fair labour relations.
  • Ensure that an emergency plan is in place and exercised as per licensing requirements so that the home is prepared to respond to fire and other emergencies in the home or community.
  • Practice an inclusive style leadership which highlights practices of listening, observing, auditing, self-awareness, social awareness, and emotional management.

Core Competencies:

  • Ability and experience in working with a volunteer Board of Directors.
  • Proven ability in managing human and financial resources
  • Excellent negotiation, leadership, interpersonal, conflict resolution, decision making, problem solving, communication and organizational skills.
  • Ability to establish and maintain partnerships to enhance the Corporations Mission, Vision and Values
  • Ability to make sound, ethical, effective business decisions engaging others for expertise input.
  • Demonstrated skills in planning at the strategic and operational levels
  • Operates with a realistic, level headed, calming, and rational approach
  • Superior written and verbal communication skills
  • Exhibit Vision and Passion for our residents.
  • Demonstrated ability to positively build teams and engage staff
  • Ability to effectively delegate and multitask
  • Proven track record of continuous quality improvement initiatives
  • Engaging with family members of our residents promoting their involvement in care

Qualifications:

  • Minimum 5 years of experience in senior management roles in the health care sector.
  • Senior Administration in Long Term Care is preferred.
  • Proven success in public policy, administration, human resources and financial management
  • Experience in working within a unionized environment
  • Knowledge of the healthcare sector in Nova Scotia would be considered an asset
  • University degree in Health or Health related field is preferred or a degree in Business Administration would be considered.
  • Masters in Health related field is preferred.
  • Extensive clinical experience would be considered an asset.

Update to Visitation Policy

Family and Friends of The RK

As you are likely aware, the Nova Scotia Government announced on July 17, 2020 that long-term care facilities in the Province will be reopening to visitors. Premier McNeil highlighted that safety remains the priority during this reopening process.

The RK has allowed socially distanced outdoor visits on our grounds for several weeks. For the foreseeable future, we are keeping the outdoor visitation policy in place. As of right now, this visitation format is how we can best protect residents and staff while still allowing you to see and talk to your loved ones.

Effective Monday, July 27th, 2020 the following changes to the outdoor visitation policy will be implemented:

  • Continuation of scheduled outdoor visits that do not include touch.
  • Visitors are required to wear a non-medical mask when on the grounds of the RK. The masks may be removed during your scheduled visit as long as the mandatory 6 feet distance is maintained.
  • The maximum number of visitors per resident at one time is now five people.
  • Visitors must remain six feet from your loved one as well as the staff member supporting the visits- this will be strictly enforced.
  •  Visiting options include outside gazebo visits, fence visits, drive thru visits and virtual visits and all must be scheduled in advance.
  • As per the Public Health guidelines, all visitors must be screened, have their contact information collected, and visits must be supervised by a staff member.

Until we are able to develop further protocols and address additional issues, we are unable to further reduce the restrictions on these visits. We know you miss your family and we thank you for your ongoing support as we all work together to navigate these challenging circumstances. Safety has and will remain our top priority and we need to ensure proper procedures can be confidently put in place before we are able to open our doors to visitors.

We understand this may not be the news you were looking to receive. However, this is an incredibly difficult time for everyone involved, and we need to take steps to ensure the safety of our residents and the well-being of our staff and the organization.

If you have any questions regarding visits, please contact the Recreation Department at kim.macdonald@rkmacdonald.ca.

There is more information posted on our website. We have also posted the guidelines for “Resident Visitation, Hair Salons and Social Activities in LTC” as issued by Public Health and Department of Health and Wellness July 17, 2020. If you have any additional questions on policies and procedures currently in place, please contact: Cathy Brouwer at 902-863-2578 ext 233 and she will redirect your call to the appropriate person.

Yours truly,

Michelle Thompson
CEO

Link to original letter.

Visitation to LTC Update July 17,2020

We have been made aware of the announcement today from Premier McNeil regarding some of the restrictions being lifted for visitation at Long Term Care Homes across the province. We know that this is welcome news for many, however, we must stress that there are still several safeguards and procedures that need to be reviewed and implemented before we are able to open our doors to visitors.

Over the coming days, we will be doing our due diligence to review the requirements recently released by Public Health. Our main goal is to review the capacity of our staff to implement these changes that come with the lifting of visitor restrictions. We will have more information to share with families and the community in the coming days.

Our priority remains to keep the safety and protection of our residents, visitors and staff top of mind.

We know that you miss your family members and that they miss you as well. Our outdoor visiting policy remains in place and if you would like to speak with a staff member to set up a visit, please contact: the recreation Department at kim.macdonald@rkmacdonald.ca

We would like to thank everyone for their continued support has we all work together to navigate these challenging times.