Kassie Chisholm

Accounting Clerk

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Accounting Clerk
DEPARTMENT: Finance
RESPONSIBLE TO: Director of Finance

Reporting to the Director of Finance, the Accounting Clerk supports the functions of the Finance Department. As an employee of the RK Mac Donald Nursing Home every person has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Accounting Clerk serves as a positive role model; as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

1. Understands that the Resident and family are central to all departmental activities, services and decisions

2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home

3. Accounts Payable Functions & responsibilities

  • If not submitted, obtain invoices from departments
  • Match invoices from vendors packing slips
  • Once packing slips have been matched, verifies pricing. If incorrect, follow up with signing person
  • Verifies financial information (math) on invoices
  • Record each vendors number for submission to ACC/PAC system
  • Enter invoice into ACC/PAC
  • Record total amount for G/L as well as recoverable tax
  • Issues manual cheque as needed
  • When issuing manual cheques recoverable tax will need to be manually calculated and manually entered into ACC/PAC

4. Payroll function & responsibilities

  • Maintenance accurate ledger of employees in QHR system (new employees, terminations etc) to QHR
  • Responsible to enter employee changes into payroll system (position, rate, dept etc)
  • Time card verification
  • Process payroll
  • Generate pay statements
  • Process EFT
  • Required to place all pay stubs in a sealed envelope and distribute to departments prior to 10 am on bi-weekly payday
  • Issues records of employment as required
  • Bi-weekly, provide Director of Finance with spreadsheet detailing recent changes in employee status including new hires, employees off work, position changes & return to work

5. Pension/Benefits

  • Manage eligibility and application for pension enrollment for new employees
  • Facilitate requested changes to benefit coverage, including upon termination
  • Information package/meeting with employees contemplating retirement
  • Submit required pension forms

6. WCB Claims

  • File online WCB form as required

7. Deposit

  • Balance operating cash with receipt book
  • Prepare and deposit cask in bank on a weekly basis
  • Manage cash flow for petty cash (Issue petty cash cheque, cash & replenish)
  • Balance safe keeping cask
  • Obtain cheque from accounts receivable, cash to replenish safe keeping level

8. Submits Records of Employment for employees as required

9. Responsible for the Canada Savings Bond Campaign

10. Membership on committees as designated.

11. Other clerical duties as assigned.

  • Provide assistance with Accounts receivable
    • Issue safe keeping monies to residents
    • Receipt monies coming into operation
    • Issue safe keeping cheque
    • Meet with new families regarding finance
  • Provide coverage to front office
    • Sort mail daily
    • Daily booking for Care Van
    • Monitor answering machine

Education Required, Training and Experience

Graduate from a recognized College business or administrative assistant program that included courses in basic accounting or book keeping

Job related Skills & Competencies:

  • Working knowledge of Microsoft Word and Excel required
  • Ability to communicate effectively with residents, visitors, and staff.
  • Ability to work appropriately and efficiently with minimal supervision.
  • Ability to maintain confidential integrity around confidential information.
  • Ability to provide accuracy and detail in work performance.
  • Ability to use appropriate and effective judgment
  • Ability to apply mathematical concepts to problem solving situations.

 

Providing Feedback

We are committed to ensuring that all interactions within our facility are positive and that the care your loved one receives reflects our Mission, Vision and Values.

We are committed to continually improving the quality of services delivered to our residents and families. If we are meeting this commitment please let us know.

There may be times when you feel that we have not fulfilled our commitment. We are sorry that the care &/or interaction in our Home was not what you expected and we want an opportunity to talk to you about these concerns.

We have a developed a policy to address all feedback brought to our attention and welcome the opportunity to discuss the policy and the feedback process with you.

All feedback will be addressed in an honest, transparent, consistent & manner.

If you feel you cannot bring your concern through this process please talk to our HR Department for information on our Disclosure of Wrongdoing Policy process.

Steps in the process

  1. If you feel comfortable in doing so, please bring your concern to the immediate attention of a staff member so we can see if we can immediately resolve the issue.
  2. If you are uncomfortable discussing your feedback with the immediate staff or if you are unable to resolve the matter immediately, please complete the Feedback Form available in the front lobby, providing as much details as possible. You can also complete this form online.
  3. Drop this form in the box near the Administrative Assistant office and it will be forwarded to the appropriate manager for investigation.
  4. Your concern will be responded to within 2 working days with weekly follow-up until resolved.
  5. When concluded, you will receive a written summary of the concern, the process and the resolution.
  6. If you are not happy with the resolution or with any part of the process please contact the CEO at 867-5657.

Human Resource Coordinator

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Human Resource Coordinator
DEPARTMENT: Human Resources
RESPONSIBLE TO: CEO

As a member of the Leadership Team, the Human Resource Coordinator provides the day to day management of the Human Resources department and provides a vital link between the HR department and the leadership team. Reporting to the CEO, the Human Resource Coordinator is responsible for the overall management and delivery of human resource services. The essential functional areas of responsibility includes coordinating the delivery of human resource services including building the Home’s capacity by influencing culture, the need to change, and quality of change through practices that promote positive employee relations and create a work environment that promotes quality of care through employee satisfaction. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Human Resource Coordinator, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

1. Develop and maintain HR policies

  1. Implement, review/revise Human Resource Policies/Handbook to complement the goals, mission, visions, and strategic plan of the Home and to align with union contracts, Human Rights, and Labor Laws as necessary.
  2. Review and revise HR policies on an annual basis

2. Develop and maintain the HR plan

  1. In consultation with leadership team, develop a five year HR plan that supports the Strategic Plan of the facility
  2. Reviews and revises the HR plan on an annual basis

3. Fulfill the Employment Functions

  1. Follows Hiring Process developed by CEO and Directors. Provides the lead of recruiting (advertising, career fairs, college visits, prepares postings), Receive and assist in screening of resumes, assist Directors when requested to set up appointments for interviews, participate on interview panel when required, performs reference checks, and compose award and decline postings and letters.
  2. Meets with all new hires for signing and gathering of all pertinent information for to complete as new hire i.e. payroll information, certificates, licenses, references, job description, pledge of confidentially and security checks and order name tags.
  3. Maintain accurate files on awarding of competition of all positions.
  4. Maintains accurate records reflecting approved LOA/Return to work.
  5. Ensures all job descriptions are accurate and up to date.
  6. Assist Directors with development and use of current forms, tracking and recording of completion dates of Employee Performance Appraisals/Yearly signing of Pledge of Confidentiality.
  7. Participates in setting up of new hire employee orientation.

4. Maintains Positive Employee Relations

  1. Assists Directors in understanding the terms and conditions of Union Contracts (NSNU & UNIFOR).
  2. Supports positive employee relations in the Home, through listening, redirecting, educating, exit interviews, staff surveys, and education on HR policies,
  3. Provides data to Directors in the monitoring of Attendance Management.
  4. Organization of yearly Recognition of Service Awards.
  5. Confirm employment status for employees for outside relations i.e. Loans and Insurance, etc.
  6. Provides yearly updates to the Seniority List for all Union Staff
  7. Provides assistance and direction as needed to Directors in the management of difficult employee behaviors up to and including discipline. Provides confidential background file information and attends disciplinary meetings as requested.
  8. Participates on the Wellness Committee and conducts wellness surveys yearly with staff to indentify staff wants and needs. Address identifies needs as budget permits.
  9. Be visible throughout the facility including conducting walk-about couple times a week to gain feedback from staff, residents, and families to assist Leaders in identifying the culture and well-being of the Home.

5. Employee Benefits

  1. Ensures LOA forms as well as other pertinent forms are filed before approved leave i.e. Benefits, Pension, and Record of Employment.
  2. Coordinates Return to Work of Employees with WCB and LTD (HANS) and the employee’s Director.
  3. Assists in Employee Retirement in ensuring retirement package provided and processed and provides Exit Interview forms to employees
  4. Provide employees with information and support on EFAP (Employee and Family Assistance Program), EASE (Employee Assistance & Support for Employees)

6. Education

  1. Provides general orientation to new staff.
  2. Annual in-service printout for employee personnel files.
  3. Assists in Education training needs i.e., matters pertaining to HR
  4. Attends training sessions as required

7. Maintain Personnel & work related medical records

  1. Maintain Personnel and Medical files of all employees.
  2. Insures confidentiality and security of personnel and medical records at all times
  3. Maintains a strict sign in/out.
  4. Storage of inactive files as per policies.

8. Other Duties as Required may include Back up for Payroll Processing/ Scheduling Issues. Participates in other duties related to HR or resident care as required.

9. Communication: through personal behavior and interactions, will consistently demonstrates a humanistic, affiliative approach to relationships:

  • In all interactions, within and while representing the facility
  • With all Residents and families
  • While establishing and maintaining cooperative working relationships

10. Participates on committees as required

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain other’s support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  • Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  • Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  • Personal Credibility
  • Flexibility

Departmental Competencies & Skills:

  • General knowledge of Employment Law, Human Rights, WCB Act, Safety (Occupational Health and Safety Act)
  • Excels in organizational abilities
  • Ability to lead, develop and coach
  • Experience in Benefits, WCB Claims, Payroll an asset
  • Demonstrated ability to maintain absolute confidentiality
  • Excellent computer skills in Microsoft Windows, Data Management, Record Keeping, Statistical recording.
  • Attention to detail and accuracy
  • Ability to work as a member of a Team as well as an ability to work independently

Educational Qualifications

  • Minimum of Bachelor’s Degree, preferably in Human Resources and/or Business Organizational Development.
  • Human resource related education an asset

Experience required:

  • Minimum 3yrs Senior Management experience
  • Experience in the personnel/human resource field an asset
  • Familiar with Union Contracts an asset

Education Consultant

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Education Consultant
DEPARTMENT: Human Resources
RESPONSIBLE TO: Human Resource Coordinator

Scope of Position: Reporting to the Human Resource Coordinator, the Education Consultant is accountable to promote the attainment of clinical and service excellence at the R.K. MacDonald Nursing Home through the provision of education that focusses on the R.K. MacDonald’s Mission, Vision and Core Values as well as best and emerging practice in geriatric care. The Education Consultant also ensures that annual mandatory education is available to staff and supports Occupational Health and Safety, in collaboration with Senior Leaders to identify, organize and assist in the delivery of necessary education The essential functional areas of responsibility include identifying the ongoing educational needs of staff and coordinating and facilitating the provision of education to meet these needs.

In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Education Coordinator serves as a role model; as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

  1. Coordinate the provision of Education Services that are Resident Centered and that support the Mission, Vision and Values of Home
  • Works with Senior Leaders and staff to identify facility trends through the use of quality and safety indicators to purposefully plan and/or develop education to improve and address any knowledge or practice gaps
  • Carries out needs assessment with staff and senior leaders on an annual basis to assist in yearly planning goals
  • Develop yearly educational goals and objectives that support the Strategic plan of the Home
  • Develop & annually review and revise Education policies & procedures
  • Create an effective and encouraging learning environment
  • To be visible and accessible to staff
  • Build relationships with staff and assist them in identifying educational needs and opportunities
  1. Ensure the orientation and ongoing education of all staff of the Home
  • Work with HR Coordinator to organize and implement an effective orientation program
  • Assess, plan, implement, and evaluate training and educational programs based upon needs assessments conducted in each department
  • Communicate information on workshops, professional meetings and in-services to all staff affected.
  • Organize lectures, training manuals, visual aids, reference libraries, and other training material.
  • Organizes and facilitate the supervision of the clinical orientation of new casual CCA and LPN staff.
  • Participate in the education of all staff regarding policy and procedures.
  • Coordinate management in-services and continuing education in the areas of professional development, labor negotiations, contract interpretation, and other areas as identified by the Management Team.
  • Develop educational modules, using adult learning principles,
  • Where necessary assists staff with necessary one on one education in regards to performance, or arranges same as deemed necessary by the Departmental Director.
  1. Accountable for Continuous Quality Improvement Initiatives in the Educational Department
  • Establish systems to monitor effectiveness of educational programs
  • Implement current trends in LTC by providing educational opportunities for staff
  • Conduct surveys/audits to evaluate effectiveness of education
  • Maintain statistics on employee participation in educational programs and make recommendations to managers on any additional areas of concern.
  1. Effectively manage the Educational Budget ensuring that the annual budget is not exceeded
  • On an annual basis, identify and plan educational programs
  • Conduct monthly review and analysis of departmental financial data
  • Departmental inventory control
  1. Communication: through personal behavior and interactions, will consistently demonstrates a humanistic, affiliative approach to relationships:
  • Within department, with other team members and with union representatives
  • In all interactions, within and while representing the facility
  • With all Residents and families
  • While establishing and maintaining cooperative working relationships
  • Maintain confidentiality with resident, staff, and all matters concerning the Home.
  1. Participates in Committees/teams as required
  • Sits as a Chair of at least one organizational committee
  1. Leadership Roles
  • Active participant on the leadership team
  • Demonstrates integration of the Mission, Vision and Values into practice
  • Participates in annual Strategic planning process
  • Participates in Succession planning
  • Acts as facilitator during the accreditation process
  • Facilitates the development, implementation and evaluation of a Risk Management Program.
  1. Other duties as may be required by the Administrator/CEO/HR

 

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  • Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  • Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  • Personal Credibility
  • Flexibility

Competencies & Skills

  • Demonstrated clinical nursing skills
  • Knowledge of the principles of adult education, teaching learning processes and the ability to teach
  • Knowledge and application of the concepts of professional staff development
  • Ability to assess and identify the learning needs of staff and recommend appropriate educational programs to meet those needs
  • Ability to plan, implement and evaluate educational programs
  • Demonstrated proficiency in the MS Office suite of programs
    Instructor status in programs identified as mandatory education for staff such as CPR and CPI
  • Proven capacity to manage sensitive information with professionalism and confidentiality
  • Demonstrated leadership in a unionized environment

Educational Qualification

  • Baccalaureate Degree in Nursing required

Required Experience

  • Minimum of three years clinical experience
  • Teaching experience would be an asset

Director of Recreation, Spiritual, & Volunteers

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Director of Recreation, Spiritual, & Volunteers
DEPARTMENT: Recreation, Spiritual, & Volunteers
RESPONSIBLE TO: CEO

As a member of the Leadership Team, the Director of Recreation, Spiritual, & Volunteer Services provides the day to day management of the Recreation, Spiritual, & Volunteer services operation and its personnel and provides a vital link between the department, its personnel, and the leadership team. Reporting to the CEO, the Director of Recreation, Spiritual, & Volunteer Services is responsible for the overall management and delivery of services of the department. The essential functional areas of responsibility include providing Recreation/Leisure, Spiritual, and Volunteer Programming opportunities for the Residents, leading, encouraging, and supporting staff and volunteers in the delivery of these programs and opportunities utilizing their strengths and expertise. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Director of Recreation, Spiritual, & Volunteer Services, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

1. Effectively manage the Recreation, Spiritual, & Volunteer Services departmental budget ensuring that the annual budget is not exceeded.

  • Monthly review and analysis of financial data
  • Identify and investigate variances and implement corrective actions
  • Oversee completion of departmental payroll
  • Purchasing of departmental supplies

2. Coordinate the provision of Recreation, Spiritual, & Volunteer departmental services that are Resident centered and that support and reflect the Mission, Vision and Values of the RK Mac Donald Nursing Home.

  • Provide Recreation/Leisure/Spiritual, & Volunteer programs and opportunities for the Residents which allows for engagement with their own Home, their R.K. Community, and maintain contact with the larger community.
  • The Director develops, updates departmental policies and procedures respecting the Philosophy of Care of the Home.
  • Develops annual and long-term goals and objectives for the department.
  • Promote positive relationships with all the departments and with the local community.
  • Maintains a co-operative team approach within the department and with other Departments in the organization.
  • Assists with maintaining and updating Resident profiles.
  • Assists the Recreation Programmers with the Programming where possible.
  • Participates in Multi-Disciplinary conferences for the Residents in the absence of the Recreation Programmers.
  • Participates in Resident/Management Meetings when necessary.
  • Co-ordinates the Volunteer Program including the selection, screening, placement, orientation, training, support, and recognition of Volunteers.
  • Develops programs and organize Volunteers to enhance the programs offered to the Residents.
  • Represents the Home by attending necessary meetings, seminars, and professional associations that are relevant to Recreation and Volunteerism.
  • Responsible for equipment utilized by the Recreation Department.
  • Actively research and explore new programming options to meet the needs of the Residents.
  • Develops, reviews and updates departmental job descriptions on an annual basis.
  • Participation and membership in Nova Scotia Recreation Professionals in Health Association.

3. Effectively manage the human services within the Recreation, Spiritual, & Volunteer department.

  • Lead, encourage, and support staff in the delivery of Recreation/Leisure, Spiritual, & Volunteer programs.
  • Interviewing and hiring of new departmental staff.
  • Coordination, orientation, and training of departmental staff.
  • Supervise and review performance of all departmental staff.
  • Scheduling of staff to reflect the programming needs and priorities of the Residents.
  • Plan, conduct, and participate in departmental meetings.
  • Responsible for the development of job descriptions for recreation staff.
  • Assignment of departmental staff duties and scheduling.
  • Assume responsibilities for student placements.
  • Coaching, mentoring and empowering staff

4. Direct the Volunteer program and provide a positive experience for both the Resident and the Volunteers.

  • Selection, screening, placement, training, support, and recognition of Volunteers.
  • Provided to enhance Programming.

5. Support Spiritual Care Staff serving the spiritual and religious needs of the Residents in this Home, their families, and the staff, with respect for their faith traditions and the dignity of their persons.

6. Ensure the orientation and ongoing education of departmental staff including development and continuing education.

  • Promote staff engagement in professional development and lifelong learning activities.
  • Ensure all staff participate in safety training

7. Accountable for the Safety and risk management of the Recreation, Spiritual, & Volunteer department

8. Communication: Through personal behaviour and interactions, will consistently demonstrate a humanistic, affiliative approach to relationships.

  • In all interactions, within and while representing the facility.
  • With all Residents & families.
  • While establishing and maintaining co-operative working relationships.

9. Continuous Quality Initiatives

  • Actively research and explore new programming options to meet the needs of the residents.
  • Ensure ongoing, active development, and involvement in the Home’s CQI initiatives.
  • Maintains visibility through the facility including walkabouts to gain feedback from staff, residents, and families to assist Leaders in identifying the culture and well-being of the Home.

10. Participates in Committees/teams as required

  • Responsible to attend Senior Leadership Meetings and other committee meetings as appointed by the CEO.

11. Leadership Role

  • Active participant on leadership team
  • Demonstrates integration of Mission, Vision & Values into practice
  • Participates in annual strategic planning and review

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  • Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  • Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  • Personal Credibility
  • Flexibility

Departmental Competencies & Skills:

  • Ability to work as a member of a team as well as ability to work independently
  • Excellent computer skills in Microsoft Windows, Word, QHR & Microsoft Publisher
  • Organizational skills
  • Excellent communication skills
  • Supervisory Skills

Educational Qualifications

  • Baccalaureate Degree in the Social Sciences or Recreation

Experience required:

  • 3-5 years Senior Management experience in the health care/geriatric field.

 

Director, Rehabilitation Services

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Director, Rehabilitation Services
DEPARTMENT: Walking Stick Rehab
RESPONSIBLE TO: CEO

As a member of the Leadership Team, the Director of Rehabilitation Services, either an Occupational Therapist or Physiotherapist provides the day to day management of the Walking Stick Rehabilitation services operation and its personnel and provides a vital link between the Rehabilitation Services department and its personnel and the leadership team. Reporting to the CEO, the Director of Rehabilitation Services is responsible for the overall management and delivery of services of the department. The essential functional areas of responsibility include the provision of Occupational Therapy and Physiotherapy services to the Residents of the RK MacDonald Nursing Home, and provide educational in-services to the families and staff. In keeping with our Mission, Vision and Core Values and our philosophy of Resident Centered Care, the Director of Rehabilitation Services, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

1. Effectively manage the Walking Stick departmental budget ensuring that the annual budget is not exceeded

  • Monthly review of annual budget and implementing corrective action as appropriate
  • Oversees submission of departmental payroll
  • Annual review of equipment / supplies
  • Purchasing, ordering, stock and inventory control
  • Capital equipment procurement

2. Coordinate the provision of Walking Stick departmental services that are Resident centered and that support and reflect the Mission, Vision and Values of the RK Mac Donald Nursing Home. This will involve a yearly process of developing, reviewing, evaluating, revising and implementing

  • Departmental policies and procedures
  • Departmental goals and objectives
  • Ensure Standards of Practice that comply with operating requirements, relevant legislation, professional licensing bodies
  • Weekly Resident Priority Setting

3. Effectively manage the human resources within the Walking Stick department

  • Coaching, mentoring and empowering staff
  • Weekly review of schedules
  • Monitors sick leave, overtime and vacation scheduling
  • Annual Performance Reviews of Staff
  • Arrange annual staff 360 degree feedback of Director
  • Responsible for the recruitment of new staff
  • Responsible for the discipline and conflict resolution
  • Reviews Union Contracts to ensure departmental compliance
  • Monthly staff meeting

4. Ensure the orientation and ongoing education of departmental staff including development and continuing education

  • Annual WHMIS
  • Annual Person in Protected Care
  • Annual Emergency Plans Exercise
  • Orientation to Student Volunteers
  • Reviews Walking Stick staff education goals at monthly meetings
  • Provide in-servicing as a component of staff orientation program

5. Accountable for the safety and risk management of the Walking Stick department

  • Investigate and trend Resident fall reports
  • Completion of monthly Safety Reports
  • Monitoring Safe Resident Lifting and Transfer Procedures
  • Equipment Audits
  • Co-Chair Joint Occupational Health & Safety Committee

6. Communication :through personal behavior and interactions, will consistently demonstrates a humanistic, affiliative approach to relationships:

  • Attends Monthly Walking Stick Meeting
  • Attends Senior Leadership Meetings
  • Meet with families to discuss areas of concern
  • Supports Walking Stick staff to attend weekly Care Conferences

7. Continuous Quality Initiatives

  • Responsible for the Facility Continuous Quality Improvement Plan
  • Establishes and directs systems for measuring and improving the quality of Walking Stick services
  • Provides annual Safe Lifting and Transferring In-services for CCA staff

8. Participates in Committees/teams as required

  • Represents Walking Stick staff on Joint Occupational Health and Safety Committee
  • Supports Walking Stick staff on the Dementia care Team
  • Supports Walking Stick staff on Incident Trending Team

9. Leadership Roles

  • A – Role Models the RK’s Core Values
  • B – Attend Monthly Senior Leadership Team Meetings
  • C – Actively participates on the Joint Occupational Health and Safety Committee

Other Duties

  • Assume the Walking Stick duties as identified in the Occupational Therapy or Physiotherapy job description.
  • Other duties as requested by the CEO

Educational Qualifications

  • Bachelor of Science Degree in Occupational Therapy or Physiotherapy or Masters of Science in a related field from an accredited University
  • Registered member of the provincial college
  • Current membership of a national professional agency – with active participation in professional activities preferred
  • Certificate or Diploma in Leadership Development an asset
  • Certificate or Diploma in Dementia Education an asset

Experience Required

  • Minimum of 3 years recent experience in a Long Term Care setting and/or Community
  • Previous management experience an asset

Competencies & Skills Required

  • Demonstrate good communication skills, verbally and in writing.
  • Ability to work independently with minimal supervision
  • Ability to organize, develop and initiate ideas and programs
  • Commitment to working in an interdisciplinary approach
  • Demonstrated physical ability to perform the duties of the position.
  • Good Attendance and Work Record.
  • Conflict Resolution Training Skills

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  • Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  • Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  • Personal Credibility
  • Flexibility

Chief Executive Officer

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Chief Executive Officer
DEPARTMENT: Administration
RESPONSIBLE TO: Board of Directors

The Chief Executive Officer is accountable and responsible to the Board of Directors for the efficient and effective operation of the R.K MacDonald Nursing Home. The Chief Executive Officer will be responsible to manage all activities of the Nursing Home subject to the mission, strategic plan, policies, legal regulations, licensing requirements, budget, and accreditation standards and ensure compliance with the Eden Alternative.

Key Responsibilities

Stewardship with the Board:

  • Maintains an open dialogue with the board chairperson to ensure the Board is aware of major developments and issues that affect the home through regular reports and attendance at Board meetings. As well as reporting as soon as possible any adverse incidents to the Board that represent risk exposure.
  • The CEO is an ex-officio member of all Committees of the Board.
  • Participate with the Board in establishing the strategic plan for the home based upon identified needs and trends.
  • Ensure risks are managed by ensuring proper liability and insurance protection; compliance with regulations; implementing recommendations from inspection, licensing, and accreditation reports;
  • Maintain a safe environment for staff, residents, volunteers and the public
  • Assist Board proceedings and deliberations by providing timely and the necessary support, information and advice designed to facilitate its decision-making process and activities.
  • Represents the interest of the Corporation in Board approved Regional and Provincial Industry Associations.
  • Provides secretarial support to the Board.
  • Other duties as assigned by the Board of Directors.

Financial:

  • Effectively manage the Corporations finances, including the preparation of annual Operating and Capital budgets showing planned revenue and expenditures, and funding proposals.
  • Develop and sell business plans to the funders which address areas of underfunding and access all available resources to ensure sustainability
  • Ensure a system of responsible accounting, including budget and internal controls.
  • Maintain a thorough understanding of accounting principals

Strategic Planning:

  • Implementation of the Board’s direction on strategic plans programs, services and special projects.
  • Provide an Operating Plan setting out goals and objectives.
  • Articulate, promote and practice the Vision, Mission and Values of the Corporation
  • Promote and maintain the safety of resident, staff and visitors as a strategic priority for the home at all times.
  • Manages all activities of the Nursing Home subject to the mission, strategic plan, policies, legal regulations, licensing requirements, budget, and accreditation standards.
  • Ensure a continuous quality improvement (CQI) process is in place that is consistent with the mission and strategic direction of the home.

Community Relations:

  • Represents the Corporation in partnership discussions with agencies and like organizations in accordance with Board policy and government direction.
  • Build new partnerships throughout Nova Scotia, establishing alliances and partnerships which are of benefit to the organizations residents.
  • Promote and establish strategic community alliances and partnerships which are of benefit to the organization’s residents.
  • Support senior managers participation in establishing and maintaining community alliances
  • Advocate on behalf of the Corporation and its residents to ensure needs and interests are taken into account by decision-makers and the public.
  • Act, when necessary, as spokesperson for the Corporation
  • Participate in local, regional, and provincial continuing care meetings to provide input and to keep abreast of changes that will have an impact on the home.
  • Promote community awareness of the home through effective public relations.

Leadership and Management:

  • Ensure that the Corporation complies with all governing bodies, acts, and regulations, as well as contractual agreements with other organizations.
  • Ensure that the residents receive a level of care consistent with our values and the standards of care approved by the Board and as prescribed by the Eden Alternative
  • Oversee and provide guidance of the planning and implementing of programs and activities which provide social, educational, vocational, spiritual and recreational opportunities for the residents.
  • Lead, coach, and oversee the development of staff in conjunction with the implementation and administration of the collective agreement and the administration for management and non-union staff. Encourage and where possible, provide for formal and informal continuing education for all personnel.
  • Meets regularly with management and staff to facilitate effective communication of organization policies and decisions and to provide a forum for an exchange and sharing of information on issues related to short and long term planning for the organization. As well provide leadership and direction to managers, staff, residents and their families.
  • Promote positive work practices and inclusiveness in relations with the Board, staff, volunteers and the community in order to ensure the efficient and optimal use of all organizational resources. This includes ensuring the efficient and effective use of resources through review, restructuring, and reallocation as necessary.
  • Take initiative and provide leadership to drive a positive effective cultural change
  • Delegate functions and establish formal lines of communication and accountability through an appropriate organizational structure.
  • Delegate responsibilities to Department Directors where appropriate.
  • Ensure appropriate departmental and interdepartmental committees and meetings are in place to facilitate completion of tasks that are assigned or delegated.
  • Ensure appropriate job descriptions are in place and kept up to date.
  • Ensure a performance appraisal process is in place for all staff.
  • Ensure policies and practices are in place that support resident care and provides for their safety and well-being.
  • Negotiate labour contracts and ensure practices are in place that supports fair labour relations.
  • Ensure that an emergency plan is in place and exercised as per licensing requirements so that the home is prepared to respond to fire and other emergencies in the home or community.
  • Practice an inclusive style leadership which highlights practices of listening, observing, auditing, self-awareness, social awareness, and emotional management.

Core Competencies:

  • Ability and experience in working with a volunteer Board of Directors.
  • Proven ability in managing human and financial resources.
  • Excellent negotiation, leadership, interpersonal, conflict resolution, decision making, problem solving, communication and organizational skills.
  • Ability to establish and maintain partnerships to enhance the Corporations Mission, Vision and Values.
  • Ability to make sound, ethical, effective business decisions engaging others for expertise input.
  • Demonstrated skills in planning at the strategic and operational levels.
  • Operates with a realistic, level headed, calming, and rational approach.
  • Superior written and verbal communication skills.
  • Exhibit Vision and Passion for our residents.
  • Demonstrated ability to positively build teams and engage staff.
  • Ability to effectively delegate and multitask.
  • Proven track record of continuous quality improvement initiatives.
  • Engaging with family members of our residents promoting their involvement in care.

Qualifications:

  • Minimum 5 years of experience in senior management roles in the health care sector.
  • Senior Administration in Long Term Care is preferred.
  • Proven success in public policy, administration, human resources and financial management
  • Experience in working within a unionized environment
  • Knowledge of the healthcare sector in Nova Scotia would be considered an asset
  • University degree in Health or Health related field is preferred or a degree in Business Administration would be considered.
  • Masters in Health related field is preferred.
  • Extensive clinical experience would be considered an asset.

 

Executive Administrative Assistant

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Executive Administrative Assistant
DEPARTMENT: Administration
RESPONSIBLE TO: CEO

The Executive Administrative Assistant manages the Front (Main) Office and is the primary point of contact for everyone entering the Home. In keeping with the Resident Centered Philosophy of Care, the Executive Administrative Assistant, as a partner in the provision of care and support of our Residents, represents the Home in a positive, professional, efficient, and confident manner, and serves as a primary source of relative information for all the people this position serves.
The primary purpose of this position is to provide a high standard of quality, professional, confidential, administrative support to the Board of Directors, the CEO, members of the Senior Leadership Team, staff, Secretary/Treasurer of Foundation Board, residents, families and all external visitors and supporting agencies of the Home. This position requires excellence in office and organizational skills (both analytical and problem solving) to ensure the efficiency of the office and an ability to maintain absolute confidentiality, sound judgment, and professionalism when dealing with sensitive issues associated with the day-day operations of this Long Term Care Home.

Key Responsibilities

1.Administrative and Clerical Support

  • Communicates with assigned Senior Leaders (CEO, HR, and Director of Recreation) as required to coordinate and prioritize tasks or assignments, to meet deadlines, and to plan future administrative support needs.
  • Keeps assigned Leaders up to date on changes/ things that affect their departments and anticipates and plans for upcoming events.minutes, scheduling of meetings by ensuring a quorum, and prepares all materials necessary for all meetings of the Board (Regular & Annual).
  • Schedules appointments, books meetings/& rooms, catering, and other events as needed or anticipates by utilizing Microsoft outlook other processes in place.
  • Prepares, types, modifies and inputs data in various documents using Microsoft office, including: memos, letters, minutes, agendas, forms, spread sheets, brochures, licensing documents, mail merges, minutes, inventory etc.
  • Prepares meeting materials
  • Welcomes and directing visitors, assists residents, answers all incoming phone calls and demonstrates good judgement in the immediately redirecting to voice mail or have the call responded to immediately.
  • Coordinates registration and travel arrangements upon request.
  • Runs errands as needed.
  • Coordinates travel and meeting arrangements, arranges catering as required  in the coordination of special events i.e. Board meetings, social teas,  tours of home, poll stations (elections), sleeping areas for storms, etc.
  • Receives and distributes the Home’s and the Resident’s mail as per guideline, ensures security confidentiality of incoming faxes and circulates, maintains a current Resident Room list Directory, and maintains and assists staff on the equipment in the front office: photocopier, fax, laminating machine, shredder, postage machine and arranges special mail delivery i.e. Purolator requests.
  • Provides clerical support for the R.K. Board., photocopying, typing of letters, policies, minutes, coordinates meetings ensuring quorum, records minutes, coordinates and prepares materials for all meetings, Regular or Annual, and ensures signage of approved minutes and proper historical storage of all Board Correspondence.  Provides support to the Foundation Board, by booking meeting rooms, assist with photocopying, direct donators, and handles and redirects Foundation mail.
  • Applies for renewals and posts for external licences i.e., Hairdressing Salon, Liquor Permit, Kitchen, Elevators, Accreditation, Licensing, etc.
  • Responds to the Senior Care Van Booking Line. Coordinates pick up and transfer with clients and drivers and maintains information for billing purposes.
  • Receives and processes sealed tenders for any projects requiring tender bids.
  • Supports Directors of Clinical and Environmental & Food Services n the absence of Office Administrative Assistant undertaking some general administrative and clerical support tasks that are necessary prior to the return of the OAA.

2. Office Supplies

  • Maintains, dispenses, and orders office supplies and equipment requests for all Departments through online, phone or in-store pick up.
  • Prepares report for year-end inventory for office supplies and typing of reports for other Depts.

3. New Resident Admissions

  • Chair of Admissions Team
  • Assists with admission of a new Resident, provides tours of the home to family and resident, meets them upon arrival of home, ensures the Admission Checklist is circulated and completed and creates the EMO cards.
  • Circulates a Notification of change form to all Departments, and Pharmacy for admissions and transfers/ discharges.

4. Committee Participation

  • Fire & Disaster Planning  – Performs administrative duties as such: coordinates members for meeting, scribes minutes, types agenda and minutes, updates manuals, call back lists, etc. Responds to the Fire Panel Alarm, when activated when in office and performs duties as outlined in the Emergency Plan Manual.

  • Family Council – Provides an Administrative connection on Family Council and attends meetings upon invitation.  Arranges meeting room and snacks for its members.

5. File Storage and Retention

  • Maintains a paper and electronic file system for Resident and Administration files or documents. Ensures confidentiality in maintaining a record storage room for all departments by receiving, storing, and ensures secure confidential destruction of all records as per Record Storage Policy.

6. Business Telephone System (Home)

  • Maintains the business telephone system by updating the system to reflex changes such as: changing or adding a name or extension #, reset a phone for new voice mail setup. Thus, updates and circulate extension lists for the home, updates the website and the automated attendant tree to reflex the same in the phone system.

7. Home Keys Security

  • Maintains all “house keys” by updating the Key Index and ensures security by following a sign in and out system of all keys.

8. Other Duties

  • Flexible positive team member that assists in other Departments of the Home as needed.
  • Participates in the care and support of Residents as time permits, i.e. sitting or escorting residents to activities or appointments.
  • Participates on other internal/external committees as designated and performs other duties as required.

Skills & Competencies

  • Proven capacity to manage sensitive information with the highest degree of integrity, professionalism and confidentiality.
  • Demonstrated exemplary interpersonal and communication (oral, written telephone) skills.
  • Demonstrated ability to clearly write, speak and interact professionally required.
  • Demonstrated ability to work with all levels of Management and Staff, Residents, and families and have good interaction with Business and Community relations.
  • Demonstrated competence to work with minimal supervision.
  • Demonstrated proficiency in composing professional communications, i.e., letters, emails, memos for internal or external use.
  • Demonstrated expertise in the MS Office suite of programs, the Internet and email.
  • Confirmed excellence in ability to prioritize projects and work and manage the unexpected.
  • Proven effective and efficient organizational abilities, using self-direction and sound judgement to prioritize workload and to coordinate multiple and competing task demands and deadlines.
  • Demonstrated proficiency to work in a fast paced environment with strong attention to detail.

Educational Qualification

  • Graduate from a recognized Administrative Assistant/Office Administration program.

Experience Required

  • Minimum of 2 years’ experience in a Senior Administrative Assistant position.

Care Services Administrative Assistant

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Care Services Administrative Assistant
DEPARTMENT: Nursing/Environmental/ Food Services – (Payroll Purpose “Nursing Dept.)
RESPONSIBLE TO: Directors of Clinical & Environmental & Food Services

The Office Administrative Assistant provides clerical support primarily to the Director and Assistant of Clinical Services, and Director of Environmental & Food Services and at times may be called upon for assistance by other members of the Senior Leadership team for support. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Office Administrative Assistant serves as a positive role model; as a partner in the provision of care and support of our residents, and represents the home in a positive, professional, efficient and confidential manner.

This position requires excellence in office and organizational skills (both analytical and problem solving) to ensure the efficiency of the office and an ability to maintain absolute confidentiality, sound judgment, and professionalism when dealing with sensitive issues associated with the day-day operations of this Long Term Care Home.

Key Responsibilities

1. Administrative and Clerical Support

  • Communicates with assigned Senior Leaders as required to coordinate and prioritize tasks or assignments, to meet deadlines, and to plan future administrative support needs.
  • Keeps assigned Leaders up to date on changes/ things that affect their departments and anticipates and plans for upcoming events.
  • Schedules appointments, books meetings/& rooms, catering, and other events as needed or anticipates by utilizing Microsoft outlook or other processes in place.
  • Prepares, modifies and inputs data in various documents using Microsoft office, including: memos, letters, minutes, agendas, forms, spread sheets, etc.
  • Prepares meeting materials.
  • Assists with the procurement and purchasing of supplies and equipment for the Nursing and Environmental and Food Services Departments following purchasing protocol with necessary quotes and approval of funds.
  • Coordinates Registration and Travel arrangements upon request.
  • Maintains electronic and hard copy filing systems and follows policy when it comes to shredding and storage of files.
  • Provides general administrative clerical support including copying, scanning, faxing, mailing, revisions, and distributing documents.
  • Reviews outgoing material for completeness, dates and signatures.
  • Track departmental forms such as purchase orders, supply requisitions.
  • Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.
  • Supports the Front Administrative Office in the absence of the Executive Administrative Assistant in assuming general day to day functions such as: answering the Home Business phone, directing visitors, CARE VAN and requests and drivers, copying, supplies, keys, and other administrative tasks that are necessary prior to the return of EAA.
  • Provides passwords for WIFI to staff.
  • Performs other duties as required.

2.Environment/Dietary Support

  • Inputs approved scheduling requests, prepares, prints and circulates the monthly schedules approved by the Director.
  • Inputs bi-weekly scheduling changes, runs verification reports and once signed & approved by Director, forwards reports to Finance for processing.
  • In conjunction with either the Director, Dietitian or cooks assists in placing weekly food supply orders via online or phone.

3. Nursing Support

  • Coordinates new Admission Care Conferences with family and care team.
  • Coordinates & labels Blood Requisitions in the Ward clerks.
  • Notifies Placement Office (DOHW) of vacant resident bed and distributes potential new admission packages to Director or Designate.
  • Schedules and notifies resident/family and all care partners for semi-annual multi-disciplinary care conferences.
  • In the absence of Nursing Scheduler or Ward Clerk inputs biweekly changes in Dept. schedules and runs verification reports for payroll with signed approval from Director of Clinical Services or designate.
  • CQI data entry i.e. event reports, falls, SERT team report.
  • Coordinates Student Clinical placements.
  • Coordinates Med Reviews (bi annually).
  • Maintains Wandering Guard Program i.e. ordering supplies, updates list.
  • Coordinates and processes funding requests for Residents with DOHW (i.e. custodial or special needs).
  • Coordinates Annual Influenza Immunizations for residents and staff with Supervising RN.

4.Internal/external committee participation

  • Occupational Health and Safety (JOSH)
  • Resident Council
  • Participates on other committees as required
  • Supports resident care as time permits, i.e. sitting with resident, escorting them to activities, etc.

Skills and Competencies

  • Proven capacity to manage sensitive information with the highest degree of integrity, professionalism and confidentiality.
  • Demonstrated exemplary interpersonal and communication (verbal, written) skills.
  • Demonstrated ability to clearly write, speak and interact professionally required.
  • Demonstrated ability to work with all levels of Management and Staff, Residents, and families and have good interaction with Business and Community relations.
  • Demonstrated competence to work with minimal supervision.
  • Demonstrated proficiency in composing professional communications, i.e., letters, emails, memos for internal or external use.
  • Demonstrated expertise in the MS Office suite of programs, i.e. Word, Data Base management, Presentation, Outlook (email) and internet
  • Confirmed excellence in ability to prioritize projects and work and manage the unexpected.
  • Proven effective and efficient organizational abilities, using self-direction and sound judgement to prioritize workload and to coordinate multiple and competing task demands and deadlines.
  • Demonstrated proficiency to work in a fast paced environment with strong attention to detail.
  • Ability to deal with internal and external customers in a tactful and courteous manner.
  • Ability to devise or adopt office procedures to changing organizational needs.
  • Ability to organize and coordinate functions and tasks, with frequent interruptions.
  • Ability to establish and maintain effective working relationships internally and externally.
  • Well-organized and self-directed.

Educational Qualifications

  • Graduate from a recognized Administrative Assistant/Office Administration Program.

Experience Required

  • Experience in a health care setting preferred.

Ward Clerk

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Ward Clerk
DEPARTMENT: Nursing
RESPONSIBLE TO: Director of Clinical Services

The Ward Clerk is responsible for clerical and related duties in all areas of the facility, as directed by the Director of Clinical Services. Every employee of the RK Mac Donald Nursing Home has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Ward Clerk serves as a positive role model as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

  1. Understands that the Resident and family are central to all departmental activities, services and decisions
  1. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
  1. Leadership
  • Supports vision – demonstrates the ability to support the image of the Home and to embrace the changes that enable our vision.
  • Values and Goals – demonstrates alignment of their values and goals with those of the organization
  • Communication – demonstrates well-developed communication skills, both verbal and written. Is able to communicate effectively at all levels and in a timely manner
  • Demonstrates accountability and integrity – acts with integrity and is accountable for outcomes contributing to the reputation and success of the organization
  • Promotes delivery of excellent service delivery – champions the delivery of sensational service as it is integral to the reputation and ongoing success of the Home
  • Diversity – Awareness and respect for the diversity of our resident and staff
  1. Clerical. Plans and implements the clerical needs of the nursing care areas in consultation with care staff. Duties include but are not limited to:
  • Establishes, maintains and updates Residents charts, forms and other related documents.
  • Ensures Administrative Assistant receives “Notification of Room Change” form
  • Ensure Residents charts are correctly identified by Name, Physician, Room Number, Allergies and Life Care Directive.
  • Ensures charts of Residents who are deceased, transferred or discharged are disassembled and forwarded to the Executive Administrative Assistant.
  • Prepares required photocopies, faxes and operates a variety of office equipment.
  • Files all pertinent Resident information on Resident charts and all documents are correctly identified using the addressograph.
  • Receives and sends emails and other material in a confidential manner.
  • Prepares blood requisitions, labels, armband identifications and other requisitions as required.
  • Maintains and distributes office supplies to all care areas.
  • Check calendars daily for appointments and makes arrangements as necessary.
  • Faxes schedules of Doctors visits to appropriate office.
  • Organizes bi-yearly pharmacy re-orders
  • Ensure all Residents provincial health and EMO cards are present and current.
  • Facilitates/completes the renewal of provincial health cards
  1. Communication
  • Communicates and maintains information in a timely and organized manner.
  • Communicates to all residents’ families, visitors, and staff in a professional manner.
  • Maintains confidentiality at all times in accordance with policy #1-20-80
  1. JOHS (Safety)
  • Contributes to a safe work environment by observing all procedures and safe work practices
  • Recognize and report any OH&S hazards, incidents and or near misses to care area licensed staff
  • Completes Hazard Requisitions
  1. Staffing
  • On weekends and holidays responsible for replacing nursing sick call-ins.
  1. Front Office Reception
  • On weekends and holidays, may be required to provide a front-office presence to provide directional assistance to families and visitors
  1. Competencies Required
  • Competent in using various computer software packages, Excel, Word and Microsoft Office
  • Excellent communication and interpersonal skills
  • Excellent attention to detail
  • Excellent organizational skills and the ability to meet to deadlines
  • Demonstrated knowledge of medical terminology
  • Demonstrated professional / positive behavior
  • Data entry is accurate
  • Excellent customer service orientated with a professional and friendly approach
  • Display a proactive manner and ability to multi task.
  • Regular and consistent attendance is essential

Education Required

  • Minimal grade 12/GED
  • Medical Terminology Course
  • Basic Computer skills and experience with emails.

Experience Required

  • Preferably 2 years previous experience within a LTC or hospital environment