POSITION: Continuing Care Assistant Lead (CCA-Lead)
DEPARTMENT: Department of Clinical Services
RESPONSIBLE TO: Clinical Services Manager
The Continuing Care Assistant Lead (CCA-Lead) plays a vital role in supporting the delivery of high-quality, resident-centered care at RK MacDonald Nursing Home. This position provides both hands-on care and leadership support to CCA staff, helping to ensure that daily care activities are completed effectively and compassionately in line with each resident’s care plan. The CCA-Lead assists with mentoring new staff, coordinating care practices, supporting recruitment and retention efforts, and helping to maintain proper staffing and resource levels. The role also includes responsibilities related to documentation, inventory management, education rollouts, and fostering a positive team culture. As a bridge between frontline staff and leadership, the CCA-Lead advocates for CCA team members and contributes to continuous improvement in care delivery and workplace well-being.
Key Responsibilities:
1. Resident Care Support
- When staffing levels allow or there is an increased need, the CCA-Lead will assist with resident care and daily living activities as outlined in the Continuing Care Assistant (CCA) job description. This includes supporting admissions, promoting resident mobility and well-being, and reporting any changes in health or behavior – to the appropriate supervisor.
2. Team Support and Mentorship
- Help train and support new CCA staff, including orientation and follow-up.
- Offer guidance on proper documentation and assist with routine charting.
- Advocate for CCA staff and help solve day-to-day issues within the team.
3. Education and Development
- Attend in-service sessions and workshops.
- Assist with rolling out new education and training opportunities.
- Look for ways to grow your own knowledge and skills.
4. Workplace Operations
- Ensure workloads are balanced.
- Assist leadership in creating evening and night shift task lists, and occasionally work those shifts to support staff.
- Participate in committee work.
- Help maintain good communication and teamwork across the care team.
5. Inventory and Supplies
- Gather information of supplies, especially incontinence products (e.g., Tena).
- Help with invoicing and equipment pricing when needed.
6. Recruitment and Culture
- Support recruitment and retention efforts by attending job fairs and promoting a positive work culture.
- Build strong relationships with residents, families, and coworkers.
- Be familiar with workplace policies, including fire safety and emergency procedures.
7. Additional Duties
- Support the RPL (Recognition of Prior Learning) program alongside the Clinical Support Nurse.
- Take on other duties as assigned by management.
Competencies & Skills:
- Proven ability to work effectively as part of a team and build collaborative relationships.
- Commitment to quality improvement and use of evidence-based practices.
- Strong critical thinking, problem-solving, and decision-making abilities.
- Excellent organizational and time management skills with a focus on accuracy and attention to detail.
- Demonstrates accountability and a strong sense of responsibility.
- Ability to prioritize tasks and manage competing demands efficiently.
- Dedicated to ongoing learning and professional development.
- Supports and promotes a culture of safety, ethical practice, and organizational well-being.
- Consistently demonstrates exemplary work performance in current and previous roles.
- Physically capable of performing the duties required by the position.
Qualifications / Education:
- Member of the CCA Registry (Continuing Care Assistant Program – HANS)
- Minimum of 3 years recent experience in a Long-Term Care and / or Community setting
- Experience with scheduling
- Experience in facilitating group education
- Leadership education or equivalent
- Experience considered an asset






