Year: 2015

Family Council Meeting

There will be a Family Council Meeting on Wednesday, December 16th from 3:30pm to 4:30pm at the RK MacDonald Nursing Home Main Dining Room.

For more information on the Family Council please click here.

Correction Notice

On a recent family information mail out, the contact email address was incorrect. If you would like to send us an email address for future general notifications, please send your email address to

We apologize for any inconvenience.

Providing Feedback

We are committed to ensuring that all interactions within our facility are positive and that the care your loved one receives reflects our Mission, Vision and Values.

We are committed to continually improving the quality of services delivered to our residents and families. If we are meeting this commitment please let us know.

There may be times when you feel that we have not fulfilled our commitment. We are sorry that the care &/or interaction in our Home was not what you expected and we want an opportunity to talk to you about these concerns.

We have a developed a policy to address all feedback brought to our attention and welcome the opportunity to discuss the policy and the feedback process with you.

All feedback will be addressed in an honest, transparent, consistent & manner.

If you feel you cannot bring your concern through this process please talk to our HR Department for information on our Disclosure of Wrongdoing Policy process.

Steps in the process

  1. If you feel comfortable in doing so, please bring your concern to the immediate attention of a staff member so we can see if we can immediately resolve the issue.
  2. If you are uncomfortable discussing your feedback with the immediate staff or if you are unable to resolve the matter immediately, please complete the Feedback Form available in the front lobby, providing as much details as possible. You can also complete this form online.
  3. Drop this form in the box near the Administrative Assistant office and it will be forwarded to the appropriate manager for investigation.
  4. Your concern will be responded to within 2 working days with weekly follow-up until resolved.
  5. When concluded, you will receive a written summary of the concern, the process and the resolution.
  6. If you are not happy with the resolution or with any part of the process please contact the CEO at 867-5657.

Director, Rehabilitation Services

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Director, Rehabilitation Services
DEPARTMENT: Walking Stick Rehab

As a member of the Leadership Team, the Director of Rehabilitation Services, either an Occupational Therapist or Physiotherapist provides the day to day management of the Walking Stick Rehabilitation services operation and its personnel and provides a vital link between the Rehabilitation Services department and its personnel and the leadership team. Reporting to the CEO, the Director of Rehabilitation Services is responsible for the overall management and delivery of services of the department. The essential functional areas of responsibility include the provision of Occupational Therapy and Physiotherapy services to the Residents of the RK MacDonald Nursing Home, and provide educational in-services to the families and staff. In keeping with our Mission, Vision and Core Values and our philosophy of Resident Centered Care, the Director of Rehabilitation Services, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

1. Effectively manage the Walking Stick departmental budget ensuring that the annual budget is not exceeded

  • Monthly review of annual budget and implementing corrective action as appropriate
  • Oversees submission of departmental payroll
  • Annual review of equipment / supplies
  • Purchasing, ordering, stock and inventory control
  • Capital equipment procurement

2. Coordinate the provision of Walking Stick departmental services that are Resident centered and that support and reflect the Mission, Vision and Values of the RK Mac Donald Nursing Home. This will involve a yearly process of developing, reviewing, evaluating, revising and implementing

  • Departmental policies and procedures
  • Departmental goals and objectives
  • Ensure Standards of Practice that comply with operating requirements, relevant legislation, professional licensing bodies
  • Weekly Resident Priority Setting

3. Effectively manage the human resources within the Walking Stick department

  • Coaching, mentoring and empowering staff
  • Weekly review of schedules
  • Monitors sick leave, overtime and vacation scheduling
  • Annual Performance Reviews of Staff
  • Arrange annual staff 360 degree feedback of Director
  • Responsible for the recruitment of new staff
  • Responsible for the discipline and conflict resolution
  • Reviews Union Contracts to ensure departmental compliance
  • Monthly staff meeting

4. Ensure the orientation and ongoing education of departmental staff including development and continuing education

  • Annual WHMIS
  • Annual Person in Protected Care
  • Annual Emergency Plans Exercise
  • Orientation to Student Volunteers
  • Reviews Walking Stick staff education goals at monthly meetings
  • Provide in-servicing as a component of staff orientation program

5. Accountable for the safety and risk management of the Walking Stick department

  • Investigate and trend Resident fall reports
  • Completion of monthly Safety Reports
  • Monitoring Safe Resident Lifting and Transfer Procedures
  • Equipment Audits
  • Co-Chair Joint Occupational Health & Safety Committee

6. Communication :through personal behavior and interactions, will consistently demonstrates a humanistic, affiliative approach to relationships:

  • Attends Monthly Walking Stick Meeting
  • Attends Senior Leadership Meetings
  • Meet with families to discuss areas of concern
  • Supports Walking Stick staff to attend weekly Care Conferences

7. Continuous Quality Initiatives

  • Responsible for the Facility Continuous Quality Improvement Plan
  • Establishes and directs systems for measuring and improving the quality of Walking Stick services
  • Provides annual Safe Lifting and Transferring In-services for CCA staff

8. Participates in Committees/teams as required

  • Represents Walking Stick staff on Joint Occupational Health and Safety Committee
  • Supports Walking Stick staff on the Dementia care Team
  • Supports Walking Stick staff on Incident Trending Team

9. Leadership Roles

  • A – Role Models the RK’s Core Values
  • B – Attend Monthly Senior Leadership Team Meetings
  • C – Actively participates on the Joint Occupational Health and Safety Committee

Other Duties

  • Assume the Walking Stick duties as identified in the Occupational Therapy or Physiotherapy job description.
  • Other duties as requested by the CEO

Educational Qualifications

  • Bachelor of Science Degree in Occupational Therapy or Physiotherapy or Masters of Science in a related field from an accredited University
  • Registered member of the provincial college
  • Current membership of a national professional agency – with active participation in professional activities preferred
  • Certificate or Diploma in Leadership Development an asset
  • Certificate or Diploma in Dementia Education an asset

Experience Required

  • Minimum of 3 years recent experience in a Long Term Care setting and/or Community
  • Previous management experience an asset

Competencies & Skills Required

  • Demonstrate good communication skills, verbally and in writing.
  • Ability to work independently with minimal supervision
  • Ability to organize, develop and initiate ideas and programs
  • Commitment to working in an interdisciplinary approach
  • Demonstrated physical ability to perform the duties of the position.
  • Good Attendance and Work Record.
  • Conflict Resolution Training Skills

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  • Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  • Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  • Personal Credibility
  • Flexibility

RN – Charge Nurse

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: RN – Charge Nurse
RESPONSIBLE TO: Director of Care

The RN-Charge Nurse provides front-line leadership to the nursing and support staff and ensures that the mission, vision and values, expected behaviors, leadership philosophy, ethics, safety, quality and inter-professional collaboration are integrated within the Home. The RN-Charge Nurse is responsible to the Director of Care for the overall quality improvement of resident care and is responsible for the planning, directing and coordinating of resident care and for monitoring the quality outcomes as they relate to the care provided by staff.

The RN-Charge Nurse is accountable and responsible to model the way, to demonstrate excellence in practice and to provide staff with assistance, support and confidence in the delivery of holistic, person-centered care. They must possess excellent communication and interpersonal skills to ensure effective communication with all members of the care team, including the resident and family.

Key Responsibilities

Implicit in this role is the responsibility for managing and participating in the day-to-day provision of quality care for all residents. The RN-Charge Nurse is responsible to utilize leadership and management skills to identify and solve problem. In supporting our vision of an alive and vibrant community built on meaningful relationships that celebrates and encourages a uniqueness of spirit and character the RN-Charge Nurse is responsible for building and developing, for supporting and encouraging the development and continuance of a cohesive, responsive, cooperative care team that maintains a continual focus on a holistic approach to living. As an employee of the RK Mac Donald Nursing Home the RN-Charge Nurse has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with our Mission, Vision and Values and our philosophy of resident centered care, the RN-Charge Nurse, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

1. Leadership: accountable to inspire staff to engage with our vision and to coach and build a team that it is more effective at achieving the vision.

  • Knowledgeable of and monitors compliance with the provincial LTC Facility program Requirements, the Home’s philosophy of care, accreditation standards, policies & procedures
  • Responsible for the efficient and effective day to day functioning of the unit
  • Actively involved in the concerns process, providing resolution to concerns as close to the issue as possible
  • Acts as a Role Model by creating an atmosphere that empowers staff to contribute to the delivery of high quality care
  • Provides a visible, identifiable presence that invites feedback and discussion
  • Contributes to the delivery of organizational objectives
  • Facilitates change to overcome problems and/or weaknesses identified through observation, feedback or audits as well as in response to changes in policy/procedure
  • Acts as a professional role model/mentor and resource person including the orientation of all new staff
  • Monitors skills and competencies of all staff and ensures that the skills are kept current taking appropriate proactive or corrective action when required
  • Demonstrates and promotes excellent communication and interpersonal relationships with staff, residents, families and other care providers
  • Identifies learning needs and liaisons with Education Coordinator to develop a plan to meet these needs
  • Supports staff as they advocate for their residents and families
  • Takes initiative, identifies opportunities for improvement and finds innovative ways to change and grow
  • Recognizes and shows appreciation for the contribution of others
  • Supports staff and manages the first level of discussion with staff difficulties and undesirable behaviors
  • Manages conflict on the unit
  • Enhancing staff satisfaction by creating a challenging and positive work environment
  • Performs duties of Supervising RN when required

2. Clinical Care Coordination and Supervision: accountable for the delivery of safe and competent, resident focused care

  • To be familiar with the resident population in order to make safe and appropriate decisions about assignments
  • To assign and reassign resident care appropriately
  • Responsible for ensuring standards of care and practice are achieved
  • Provides safe and competent direct clinical care when required
  • Performs nursing assessments to support/direct care delivered by LPN/CCA staff
  • Performs nursing treatments as required
  • Active in the bi-annual medication review
  • Develops and maintains a current plan of care that is resident centered and focuses on achievable goals and outcomes
  • Provides leadership, education, direction and coordination to staff  ensuring safe & effective clinical practices are occurring
  • Ensures completion of monthly audits and safety inspections are complete
  • Enhances the resident experience by performing rounds and building relationships
  • Develops and participates in CQI initiatives for unit and facility
  • Acts as a resource for staff, physicians, family, residents
  • Leads the admission process ensuring that the focus of care is holistic and person rather than medically centered

3. Human Resources: Accountable to maximize employee performance in service to the Mission, Vision & Values of the Home and in keeping with the strategic plan.

  • Monitors and evaluates performance of staff
  • Conducts annual performance reviews with all staff
  • Assists each staff person in development goals and action plans specific to their performance review and learning needs
  • Meets with staff quarterly to review progress on goals & assists in revising plan as required
  • Supports staff so that expectations can be met
  • Provide guidance and direction to staff
  • Mentors staff in their role
  • Acts as a coach to enhance or modify behaviors
  • Acts as a Role Model for constructive behaviors such as affiliative, self-actualization, humanistic-encouraging and achievement oriented attitudes
  • Conducts staff meetings at least monthly, preferably bi-weekly
  • Assists education Coordinator in the planning of clinical orientation of new staff
  • Monitors the orientation and progress of new staff
  • Ensures new staff are assigned a ‘buddy’ for the probationary period of employment
  • Ensures that probationary performance reviews are conducted

4. Family Relations: Accountable for the recognition and inclusion of family as care givers. Responsible for establishing and maintaining compassionate and respectful relationships with family members and recognizing the critical role they continue to play in the lives of those entrusted in our care.

  • Maintain open and respectful lines of communication
  • Ensures family is invited and welcomed as a partner in care
  • Welcomes and encourages family feedback
  • Monitors and responds to email on a daily basis
  • Investigates and responds to feedback as per policy
  • Encourages involvement in Family Council
  • Ensures that all staff foster positive service relationships with residents and their families in their day to day work
  • Ensures on-going communication with family to inform them of issues, changes etc.

5. Continuous Quality Improvement & Occupational Health and Safety

  • Investigates incident reports
  • Participates in monthly safety checks
  • Participates in implementing and evaluating quality initiatives
  • Actively involved in Committees as required by DOC
  • Ensures safe work practices are adhered to at all times
  • Ensures staff adhere to infection control practices

Educational Qualifications

  1. RN, BScN preferred
  2. Current registration with CRNNS
  3. Certificate in gerontology nursing preferred
  4. Current (or willingness to obtain) CPR, WHIMIS ,CPI

Experience Required

1. Five years nursing experience in Geriatric Nursing
2. Previous supervisory experience an asset

Knowledge & Skills Required

  1. Demonstrated flexibility
  2. Demonstrated leadership abilities
  3. Evidence of the ability to motivate others
  4. Strong resident focus and ability to build relationships
  5. Commitment to supporting a culture that that supports and lives our mission, vision & values
  6. Demonstrated Self Confidence duty to protect well-being of residents not to please co-workers
  7. Demonstrated Critical thinking & problem solving skills
  8. Demonstrated commitment to self-learning and continuous professional education
  9. Effective and compassionate communication & interpersonal skills
  10. Conflict resolution


Competence means the ability to integrate and apply the knowledge, skills and judgement required to practice safely and ethically in a designated role and practice setting.

  1. Ongoing professional development and competence is required
  2. Maintains an awareness of current trends and issues in gerontology nursing care
  3. Identifies, achieves and maintains own professional development needs


Dental office being supported by Lights of Love

The RK MacDonald Nursing Home and their dental office fundraising efforts’ were recently featured in the The Casket.

‘Support of this project would enable our residents to receive dental services on-site and would enable us to offer an innovative preventative dental program to residents who choose to participate.’

You can read the full article here on the The Casket’s website.

Utility Worker

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Utility Worker
DEPARTMENT: Food Services
RESPONSIBLE TO: Director of Food Services

Reporting to the Director of Food Services, the Utility Worker supports the activities required to deliver quality food to the Residents of the Home. As an employee of the RK MacDonald Nursing Home, every person has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Utility Worker serves as a positive role model; as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.

Functions and Responsibilities

  1. Understands that the Resident and family are central to all departmental activities, services and decisions
  2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
  3. To promote and maintain the safety of residents, staff, and visitors as a strategic priority for the home at all times.
  4. Cleans and sanitizes dishes and cutlery used by resident, staff, visitors, catering personnel, and the activity department.
  5. Cleans and sanitizes department equipment as delegated by Director of Food Services by using proper cleaning equipment procedures, and cleaning solutions. Follows daily cleaning list.
  6. Keeps dry and cold storage areas neat and tidy by: unpacking and putting orders away promptly/appropriately; breaking down and disposing of empty boxes; following the rules of FIFO, labelling/dating, and the storage of food off the floor.
  7. Carries out heavy lifting (example: milk replenishing and stock duties).
  8. Carries out garbage and recycling removal duties.
  9. Carries out general sanitation and spot cleaning duties.
  10. Performs PM pot sink duty.
  11. Sets up and delivers meal cart to nursing units as directed in job specifications.
  12. Meal service of main dining room residents to include setting the table for dinner meal, assisting in the service of the meal in a pleasant efficient, and courteous manner, clearing of the resident tables and directed sanitation duties in the respective area.
  13. Carries out floor sweeping and washing in the utility room, main kitchen, cafeteria, cold and dry storage. Mops up spills, as required.
  14. Performs night lock up and checklist duty.
  15. Must be familiar with Department Policies and Procedures Manual, WHMIS, and EMO.
  16. Attend annual in services for WHMIS, Fire Safety; re-certify Food Handlers certification and First Aid/CPR, as required.
  17. Perform additional related duties as outlined by the Director of Food Services or delegate

Education, Training and Experience

The work requires reading, speaking, and understanding English. The work requires understanding and following simple work procedures. Work procedures are straightforward and are normally learned from demonstration and on-the-job experience with an experienced co-worker. Minimum education level Grade 12. Must have Food Handlers course or be willing to obtain the same shortly after employment begins and repeated every 5 years.



The work requires placing delivery items in appropriate areas to allow correct inventory records.


The work requires walking and standing, pushing food carts with delivered goods and lifting up to 50 pounds without the help of another person.


Resources and Service: the work requires performing related cleaning and storing tasks under supervision. Errors result in delays in meal service or damage to equipment/food resulting in increased costs.

Safety of self and others: the work involves lifting heavy articles and may result in injury.

Working Conditions

Environment: the work is performed indoors, with exposure to extremes of heat from cooking areas and colds from fridge’s and freezers.

Hazards: the work requires transporting heavy items, cleaning glassware, etc. As a result, frequent exposure to minor and major injuries or infections.


There is no continuing responsibility for the supervision of other employees.

Personal Suitability

The work requires reliability, effective interpersonal relationships, flexibility, good personal hygiene and neatness.

RK launches 1,000 Hours Project

The RK MacDonald Nursing Home and their 1,000 Hours project was recently featured in the The Casket.

“MacDonald said it is about residents keeping close to the community. It is about maintaining a connection,” she added. Noting there are 137 residents, MacDonald described the RK as a “big house, which is always open to visitors.”

You can read the full article here on the The Casket’s website.