Resident Support Worker (RSW)

Apr 8, 2024

POSITION: Resident Support Worker (RSW)
DEPARTMENT: Clinical Services
RESPONSIBLE TO: Director of Clinical Services

The Resident Support Worker is an important role in supporting the needs of residents in the Home. Working collaboratively with the CCA’s to support the activities of daily living, while supporting residents’ physical and emotional needs. The RSW is responsible to the Team Lead RN or LPN in the Care Area. They are assigned to work throughout the home and provide extra support to the care area they are working in. The RSW is a team player, who is resident centered in their role. They are adaptable to changes of environment and needs that arise during the day. A good work ethic, initiative, and ability to meet the physical demands in a fast pace environment is essential in this role.


Functions and Responsibilities:

  • Answer call bells
  • Assist with mealtimes
  • Assist residents with eating and drinking
  • Assist with setting up and cleaning up from meals
  • Bed making
  • Spotting resident transfers
  • Tidying bedrooms-sweep/mop floors
  • Assist residents to and from activities
  • To promote and maintain the safety of residents, staff, and visitors at all times
  • Regular check ins with residents
  • Review Life Plans in residents charts
  • Support residents with activities or needs
  • Kitchen and dishes clean up
  • Laundry in the Cottages
  • Restock rooms/carts etc
  • Tidy up dirty utility room (laundry carts, garbage etc.)
  • Duties as assigned by the Team Lead RN or LPN

Training Provided on Site

  • General Orientation
  • Resident Safe Lifting and Handling Training
  • Assistance with Dining Training
  • Heimlich Maneuver Training
  • Gentle Persuasive Approach

Position Specific Competencies

  • All interactions, care delivery and presentation of self to others is congruent with the Mission, Vision and Core Values (Compassion, Accountability, Respect, Excellence and Safety)
  • Role modelling our core values at all times
  • Resident Centred philosophy of care
  • Strong professional communication skills
  • Self- awareness
  • Participates well in a team
  • Contributes to a positive environment
  • Adaptable and Flexible
  • Self driven: shows initiative
  • Contributes to a culture of safety
  • Professional Presence


  • Grade 12 Completion
  • Diploma in social services, human services considered an asset
  • Experience working on long term care, or with seniors considered an asset
  • Experience working in customer service / hospitality considered an asset

Safe Work Practices / Responsibilities

The R.K MacDonald Occupational Health and Safety Home Policy establishes employee expectations for working safely.  To achieve these expectations employees at all levels of the organization must adhere to Core Values of Safety and Safety Responsibilities listed below:
  • Commit to working safely.
  • Adhere to Safety Rules.
  • Conduct Inspections.
  • Conduct JTA`S & Develop SWPs.
  • Adhere to SOPs & SWPs.
  • Report Incidents / Hazards.
  • Wear PPE.
  • Apply their training.

We are committed to upholding the Human Rights of all R.K MacDonald employees, including the right of all people to enjoy a physically and psychologically safe work environment; the right of all people to just and favourable terms of employment; and the right of all people to be respected and valued for their differences with equitable opportunities and outcomes in an inclusive environment where all can thrive.