Education Coordinator

Apr 8, 2024

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Education Coordinator
DEPARTMENT: Administration

Scope of Position: Reporting to the CEO, the Education Coordinator is accountable to promote the attainment of clinical and service excellence at the R.K. MacDonald Nursing Home through the provision of education that focuses on the R.K. MacDonald’s Mission, Vision and Core Values as well as best and emerging practice in geriatric care. The Education Coordinator also ensures that annual mandatory education is available to staff and supports Occupational Health and Safety, in collaboration with Senior Leaders to identify, organize and assist in the delivery of necessary education. The essential functional areas of responsibility include identifying the ongoing educational needs of staff, coordinating and facilitating the provision of education to meet these needs.

We are committed to upholding the Human Rights of all R.K MacDonald employees, including the right of all people to enjoy a physically and psychologically safe work environment; the right of all people to just and favorable terms of employment; and the right of all people to be respected and valued for their differences with equitable opportunities and outcomes in an inclusive environment where all can thrive.

In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Education Coordinator serves as a role model; as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.



  1. Coordinate the provision of Education Services that are Resident Centered and that support the Mission, Vision and Values of Home
    • Works with Senior Leaders and staff to identify facility trends through the use of quality and safety indicators to purposefully plan and/or develop education to improve and address any knowledge or practice gaps
    • Carries out needs assessment with staff and senior leaders on an annual basis to assist in yearly planning goals
    • Develop yearly educational goals and objectives that support the Strategic Plan of the Home
    • Develop & annually review and revise Education policies & procedures
    • Create an effective and encouraging learning environment
    • To be visible and accessible to staff
    • Build relationships with staff and assist them in identifying educational needs and opportunities
  1. Ensure the orientation and ongoing education of all staff of the Home
    • Work with HR Coordinator to organize and implement an effective orientation program
    • Assess, plan, implement, and evaluate training and educational programs based upon needs assessments conducted in each department
    • Communicate information on workshops, professional meetings and in-services to all staff affected, both in person, self-directed and virtually.
    • Organize lectures, training manuals, visual aids, reference libraries, and other training material.
    • Provide education for staff regarding policy and procedures.
    • Coordinate management in-services and continuing education in the areas of professional development, labor negotiations, contract interpretation, and other areas as identified by the Management Team.
    • Develop educational modules, using adult learning principles,
    • Where necessary assists staff with necessary one on one education in regards to performance, or arranges same as deemed necessary by the Department Director.
  1. Accountable for Continuous Quality Improvement Initiatives in the Education Department
    • Establish systems to monitor effectiveness of educational programs
    • Implement current trends in LTC by providing educational opportunities for staff
    • Conduct surveys/audits to evaluate effectiveness of education programming
    • Maintain statistics on employee participation in educational programs and make recommendations to Directors on any additional areas of concern.
  1. Effectively manage an educational budget
    • On an annual basis, identify and plan educational programs
    • Conduct monthly review and analysis of educational budget
  1. Communication: through personal behavior and interactions, will consistently demonstrates a humanistic, affiliative approach to relationships:
    • Within department, with other team members and with union representatives
    • In all interactions, within and while representing the Home
    • With all Residents and families
    • Maintain confidentiality with resident, staff, and all matters concerning the Home.
  1. Leadership Roles
    • Demonstrates integration of the Mission, Vision and Values into practice
    • Acts as facilitator during the accreditation process
  1. Other duties as may be required by the CEO / HR


Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by the ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress of goals, ensuring feedback and promptly addressing performance issue(s).
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  • Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  • Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner


Competencies & Skills

  • Knowledge of the principles of adult education, teaching learning processes and the ability to teach
  • Knowledge and application of the concepts of professional staff development
  • Ability to identify the educational needs of staff and recommend appropriate educational programs to meet those needs
  • Ability to plan, implement and evaluate educational programs
  • Demonstrated proficiency in the MS Office suite of programs
  • Knowledge of SURGE Learning and virtuality educational opportunities
  • Proven capacity to manage sensitive information with professionalism and confidentiality
  • Demonstrated leadership in a unionized environment


Educational Qualification

  • Baccalaureate Degree in Education


Required Experience

  • Minimum of three years’ experience in curriculum development and delivery
  • Teaching experience would be an asset

Safe Work Practices / Responsibilities

The R.K MacDonald Occupational Health and Safety Home Policy establishes employee expectations for working safely. To achieve these expectations employees at all levels of the organization must adhere to Core Values of Safety and Safety Responsibilities listed below:

  • Demonstrate leadership commitment.
  • Communicate hazards and controls.
  • Conduct inspections & investigations.
  • Provide Training / Communicate / Lead / Coach.
  • Provide necessary tools / equipment / PPE.
  • Monitor Compliance to SOPs & SWPs.
  • Enforce disciplines & Discipline as required.

We are committed to upholding the Human Rights of all R.K MacDonald employees, including the right of all people to enjoy a physically and psychologically safe work environment; the right of all people to just and favourable terms of employment; and the right of all people to be respected and valued for their differences with equitable opportunities and outcomes in an inclusive environment where all can thrive.