Director, of Environmental & Food Services Job Description

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POSITION: Director, Environmental Services
DEPARTMENT: Environmental Services
RESPONSIBLE TO: CEO

As a member of the Leadership Team, the Director of Environmental & Food Services provides oversight and strategic direction of the Environmental and Food Services operations and its personnel. The Director provides a vital link between the Environmental and Food Services department and its personnel and the leadership team. Reporting to the CEO, the Director of Environmental & Food Services is responsible for the overall management and delivery of services of the departments in collaboration with departmental supervisors. The essential functional areas of responsibility include infrastructure planning and coordination as well as providing the direction and supervision for the overall safe and efficient running of the physical building and equipment, program accountability, sanitation, safety and security, equipment use and care, procurement, financial management and record keeping, personnel management and professional development. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Director of Food Services & Environmental Services, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

  1. Effectively oversees the management of the Environmental & Food Services departmental budgets ensuring that the annual budget is not exceeded
  • Participate in the preparation of the annual budget
  • Coordinate and prepare the annual DOHW capital equipment request
  • Monthly review and analysis of financial data, investigate variances and suggest corrective actions
  • Oversees purchasing, ordering, stock and inventory of departmental supplies and equipment in collaboration with departmental supervisors.
  • Authorizes all departmental expenditures
  • Oversees staffing and schedules to minimize overtimes in collaboration with departmental supervisors.
  • Manages bidding/tender process on projects exceeding $10,000
  • Management of Departments payroll
  1. Coordinate the provision of Environmental & Food Services that are Resident centered and that support and reflect the Mission, Vision and Values of the RK Mac Donald Nursing Home. This will involve developing,
  • Promote and maintain the safety of residents, staff and visitors
  • Develop & annually review and revise policies & procedures
  • Ensure grounds are safe and accessible in all seasons
  • Ensure all staff have safety training as appropriate to position
  • Knowledge of the Contractor’s Handbook
  • Ensure building maintenance standards are followed
  • Ensure self and staff have knowledge of the content and practices of the following RK manuals – Emergency plans, Fire & Safety, WHIMIS, Policies and Procedures, Occupational Health & Safety, Protection of persons in Care Act and Food Handling, any other safety programs implemented
  • Develop yearly departmental goals and objectives that support the Strategic Plan
  • Ensure departmental practices are in accordance with standards of practice and care that comply with operating requirements of department, relevant federal, provincial, and professional legislation, standards &/or regulations
  • Provide assistance and direction to employees that facilitates the highest quality of efficient, effective and safe care
  • Monitor departmental outcomes, evaluate all aspects of the present operations and assess and plan for the future
  • Identify any outstanding issues or concerns of family, residents, or staff and implement any corrective actions as required
  • Annually review and update Department Job Descriptions
  • Coordinate the delivery of food, housekeeping, laundry and maintenance services
  1. Effectively manage the human services within the departments with the supervisors
  • Working with HR Coordinator, and in accordance with HR policies, responsible for all aspects of departmental hiring
  • Ensures orientation of new staff
  • Ensures ongoing training of staff
  • Coaching, mentoring and empowering all staff
  • Annual performance reviews on all staff
  • Performance management, including attendance management
  • Progressive discipline, up to and including dismissal
  • Monthly staff meeting with each department
  • Oversees scheduling as required to meet departmental and Union requirements
  • Responsible for accurate payroll submissions bi-weekly
  1. Ensure the orientation and ongoing education of departmental staff including development and continuing education in collaboration with departmental supervisors.
  • Plan and coordinate educational training
  • Responsible for Fire and Emergency Planning
  • Works with HR to coordinate annual Fire and Emergency training
  • Continual safety improvement program
  • Infection control practices, including Standard Z317.13-30
  1. Accountable for the safety and risk management of the Environmental & Food Services departments.
  • Maintain a clean and safe environment by following the guidelines and standards issued by the Department of Health & Wellness, Infection Control guidelines, OHS legislation, Homes for Special Care Act and the policies and procedures of the Home
  • Provide assistance to all inspectors including fire marshal, Dept of Labor & DOHW, Dept of Agriculture
  • Identify potential safety risks and identify solutions
  • Hold monthly fire drills
  • Participate in the JOHS program
  • Ensure that all hazard repairs are completed in a timely manner
  • Ensure grounds are safe and accessible in all seasons
  • Ensure all staff have safety training as appropriate to position
  • Knowledge of the Contractor’s Handbook
  • Ensure building maintenance standards are followed
  • Ensure self and staff have knowledge of the content and practices of the following RK manuals – Emergency plans, Fire & Safety, WHIMIS, Policies and Procedures, Occupational Health & Safety, Protection of persons in Care Act and Food Handling, any other safety programs implemented
  1. Communication –through personal behavior and interactions, demonstrates a humanistic, affiliative approach to relationships
  • Within departments, with other team members, and with union representatives
  • In all interactions, within and while representing the facility
  • With all Residents and families
  • While establishing and maintaining cooperative working relationships
  • Participate in Union – Management meetings
  • Member of the building & Grounds Board Sub-Committee
  1. Continuous Quality Initiatives
  • Establish and direct systems for evidence based practice/outcome measurement and improving quality of services
  • Determine quality improvement goals and objectives
  • Ensure that all staff maintain a current knowledge of trends and issues within the field and recommend changes in standards, policies and procedures, equipment and programs as appropriate
  • Analyze CQI/Audit data to identify solutions or improvements as required
  • Review relevant occurrences and ensure appropriate follow-up as required
  1. Participates in Committees/teams as required
  • Senior leadership
  • Chair, Emergency Plans
  • Member, Building & Grounds (Board)
  1. Leadership Roles
  • Active participant on the leadership team
  • Demonstrates integration of the Mission, Vision and Values into practice
  • Participates in annual Strategic planning process
  • Participates in Succession planning

Leadership Competencies Required

Leading Others

As demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.

Managing Change

As indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness

Managing Others

As demonstrated by the ability to work with others to coach and mentor them to develop their capabilities

Managing Performance

As demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.

Communication

 As demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.

Interpersonal Awareness

As demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others

Influence Others

As demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions

Building Collaborative

Relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility

Customer Service Orientation

Perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs

Information Gathering

As demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources

Thinking abilities

Including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home

Initiative

To identify what needs to be done and take action before being asked or the situation requires it

Results oriented

To enable one to focus on the desired results, sets challenging goals and meeting or exceeding them

Thoroughness

As demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled

Decisiveness

As demonstrated by the ability to make difficult decisions in a timely manner

Self Confidence

Stress management

Personal Credibility

Flexibility

Position Specific Competencies, Skills & Abilities

  • Safety focused
  • Knowledge of electrical, boiler, plumbing
  • Demonstrate respect for the spirit, dignity and individuality of the Resident
  • Understands, supports and is able to integrate the philosophy of person centered care in to the daily operations of the department
  • Staffing models and scheduling practices
  • Quality improvement Initiatives
  • Risk management theory & practice
  • Consistently acts as a role model
  • Sound understanding of Union Contracts & Negotiations
  • Able to supervise staff including the ability to mentor, coach and empower staff
  • A working knowledge of budgeting
  • Able to work independently and as part of the Leadership Team

Educational Qualifications

  • Diploma/certificate in Building Management or equivalent or a combination of work experience in overseeing and managing the operations  of a similar size facility
  • A trade such as Power Engineering, Electrical or Plumbing considered an asset
  • Certificate or experience working with computerized maintenance systems,
  • Strong technical abilities with Microsoft programs an asset
  • Knowledgeable of regulations such as building codes, fire and health & agriculture department requirements

Experience Required

  • Minimum three years experience overseeing the operations of a facility or construction projects required
  • Minimum three years in a management supervisory role