The Resident and Family Satisfaction Surveys were carried out in November / December of 2024 and are utilized as an annual continuous quality indicator ensuring the voice of the service users (i.e. our Residents and their families) is heard by the service provider (i.e. the Home). Surveys were completed by 17 family members (SDM’s) and 54 residents – where some were completed independently or with the support of Recreation staff.
As a “service provider”, we are always looking for opportunities to secure valuable feedback from our “service users”, our residents, and their families and our challenge is to be open to the feedback, respond to it, and grow!
Very special thanks to everyone that has contributed to our feedback highway…. your insights / experiences are greatly appreciated!