Year: 2020

Update to Visitation Policy

Family and Friends of The RK

As you are likely aware, the Nova Scotia Government announced on July 17, 2020 that long-term care facilities in the Province will be reopening to visitors. Premier McNeil highlighted that safety remains the priority during this reopening process.

The RK has allowed socially distanced outdoor visits on our grounds for several weeks. For the foreseeable future, we are keeping the outdoor visitation policy in place. As of right now, this visitation format is how we can best protect residents and staff while still allowing you to see and talk to your loved ones.

Effective Monday, July 27th, 2020 the following changes to the outdoor visitation policy will be implemented:

  • Continuation of scheduled outdoor visits that do not include touch.
  • Visitors are required to wear a non-medical mask when on the grounds of the RK. The masks may be removed during your scheduled visit as long as the mandatory 6 feet distance is maintained.
  • The maximum number of visitors per resident at one time is now five people.
  • Visitors must remain six feet from your loved one as well as the staff member supporting the visits- this will be strictly enforced.
  •  Visiting options include outside gazebo visits, fence visits, drive thru visits and virtual visits and all must be scheduled in advance.
  • As per the Public Health guidelines, all visitors must be screened, have their contact information collected, and visits must be supervised by a staff member.

Until we are able to develop further protocols and address additional issues, we are unable to further reduce the restrictions on these visits. We know you miss your family and we thank you for your ongoing support as we all work together to navigate these challenging circumstances. Safety has and will remain our top priority and we need to ensure proper procedures can be confidently put in place before we are able to open our doors to visitors.

We understand this may not be the news you were looking to receive. However, this is an incredibly difficult time for everyone involved, and we need to take steps to ensure the safety of our residents and the well-being of our staff and the organization.

If you have any questions regarding visits, please contact the Recreation Department at kim.macdonald@rkmacdonald.ca.

There is more information posted on our website. We have also posted the guidelines for “Resident Visitation, Hair Salons and Social Activities in LTC” as issued by Public Health and Department of Health and Wellness July 17, 2020. If you have any additional questions on policies and procedures currently in place, please contact: Cathy Brouwer at 902-863-2578 ext 233 and she will redirect your call to the appropriate person.

Yours truly,

Michelle Thompson
CEO

Link to original letter.

Visitation to LTC Update July 17,2020

We have been made aware of the announcement today from Premier McNeil regarding some of the restrictions being lifted for visitation at Long Term Care Homes across the province. We know that this is welcome news for many, however, we must stress that there are still several safeguards and procedures that need to be reviewed and implemented before we are able to open our doors to visitors.

Over the coming days, we will be doing our due diligence to review the requirements recently released by Public Health. Our main goal is to review the capacity of our staff to implement these changes that come with the lifting of visitor restrictions. We will have more information to share with families and the community in the coming days.

Our priority remains to keep the safety and protection of our residents, visitors and staff top of mind.

We know that you miss your family members and that they miss you as well. Our outdoor visiting policy remains in place and if you would like to speak with a staff member to set up a visit, please contact: the recreation Department at kim.macdonald@rkmacdonald.ca

We would like to thank everyone for their continued support has we all work together to navigate these challenging times.

Occupational Therapist

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Occupational Therapist
DEPARTMENT: Walking Stick Rehabilitation
RESPONSIBLE TO: Director, Rehabilitation Services

Reporting to the Director of Clinical Services, the Occupational Therapist is responsible for encouraging growth through the provision of programs and services to residents according to established standards and administrative policies.  This will involve promotion of health and optimal occupational performance; prevention of disability; assessing resident’s needs, and planning, implementing, evaluating and documenting a plan of care. Occupational Therapists work as part of a multi-disciplinary team.  As an employee of the RK Mac Donald Nursing Home every person has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with the philosophy of RK MacDonald Nursing Home and the established policies and procedures of RK MacDonald Nursing Home, all services provided are in accordance with residents’ personal choice and preferences with the aim of achieving excellence in the care and well-being. In keeping with our Mission, Vision and Core Values and our philosophy of Resident Centered Care, the Occupational Therapist, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

Professional Accountability

  1. Carries out assessment, plan implementation, plan evaluation and education in accordance with RK policies and procedures, the Occupational Therapy Code of Ethics, the National Occupational Therapy competency requirements, and the Occupational Therapy Act of Nova Scotia.
  2. Conducts self within legal/ethical/professional obligations and requirements.
  3. Performs beyond entry level competencies and within medical directives and delegated medical functions as approved for the practice setting as per the the National Occupational Therapy competency requirements, and the Occupational Therapy Act of Nova Scotia.
  4. Works as a champion of person-centered care.
  5. Respects the individuality, autonomy and confidentiality of the resident and ensures the resident is treated respectfully and uses an resident centred approach involving shared decision making and responsibility with the resident and Substitute Decision Maker.
  6. Demonstrates professional integrity and a commitment to the well-being of all residents.
  7. Engages in professional development and lifelong learning activities.
  8. Orientation of new employees and mentoring / preceptors new and existing employees as appropriate.
  9. Acts as a mentor / preceptor for student clinical internships.

Communication and Collaboration

  1. Establishes and maintains effective communication with residents, relevant others and professional colleagues.
  2. Maintains an accurate account of care given through clear, concise, written and verbal communication and evaluates, communicates and documents resident response to care in a timely manner.
  3. Develops and maintains information systems to ensure appropriate access to accurate, objective, relevant information about the resident and general occupational therapy services.
  4. Collaborates, partners, and communicates with the individual, family, and external service providers when there is a difference between the care plan and the wants, needs and abilities of the resident.
  5. Demonstrates effective collaboration and inter-professional teamwork by consulting and sharing information with other health professionals, family and community organizations in a timely manner, provided resident consent is obtained where required, to ensure comprehensive, safe service delivery.
  6. Facilitate admission planning and transitions across the health care continuum, ensuring the resident’s needs are met in appropriate setting.
  7. Participation in staff meetings or working group meetings.
  8. Participation in and /or leadership of program planning, research, continuous quality improvement initiatives, committees, staff education, safety initiatives, and accreditation as requested.
  9. Demonstrates effective verbal and non-verbal communication abilities to prevent adverse events.
  10. Communicates effectively in special high-risk situations to ensure the safety of residents.

Assessment / Treatment / Education

  1. Participates in screening and prioritizing referrals to Occupational Therapy to determine the individual’s need for Occupational Therapy Services as required. Identifies the resident, based on each unique situation, and identifies the resident’s support system (e.g., family, significant others, caregivers, community, etc.).
  2. Consults with the resident on options for service; explains and obtains resident consent. Services at the RK include:
    • Seating prescription – assessment and maintenance
    • Assessment and provision of Individual Specialized Equipment
    • Administration of the Red Cross Specialized Equipment
    • Dysphagia Assessment
    • Pressure Management – Wound care
    • Activities of Daily Living Assessment
    • Administration of wheelchair safety audits and maintenance
    • Administration of specialized mattress program
    • Assessment and provision of slings for ceiling / hoyer lifts
    • Transfer Code and Mobility Assessments
    • Mental Health and Behavioural Assessments
    • Provide clinical education to occupational therapy student interns
    • Provides annual Safe Lifting and Transferring In-services for CCA staff
  1. Selects an appropriate theoretical approach to address the resident’s occupational performance issues.
  2. Advocates with resident to establish positive first contact, consults on options for service; educates and collaborates to establish/remind resident of previous signing and document consent.
  3. Engages with resident to build rapport and the relationship, clarify values, organize a schedule and places to meet for assessment.
  4. Collaborates with resident to identify priorities for assessment and possible expected outcomes.
  5. Collaborates with members of the healthcare team and resident to collect, validate and expand assessment data.
  6. Documents and communicates pertinent information in a timely and concise manner.
  7. Monitors, through assessment data, the ongoing status of the resident.
  8. Recognizes changes in occupational performance and engagement, functional abilities, and health care needs and adjusts the care plan accordingly.

Planning

  1. Engages the resident in the goal setting process to identify the resident’s priorities.
  2. Engages in critical thinking, analyzes and interprets assessment data for the resident, his/her support system and the health care team to identify the resident’s occupational performance issues, strengths and weaknesses.
  3. Re-evaluates and adjusts theoretical approach (es) as necessary to fit with the resident’s Occupational Performance Issues (OPIs).
  4. Through collaboration with the resident, develops the plan of care based on the analysis of assessment findings, chosen theoretical approaches, clinical best practices, and the resident’s vision for his/her life opportunities.
  5. Initiates planning and establishes short and long term goals, expected outcomes, a plan of care, and a discharge plan.
  6. Applies knowledge of pertinent Occupational Therapy and related healthcare research and evidence to care planning; uses current knowledge to justify plan of care.
  7. Integrates interdisciplinary and multiagency factors into the care plan.
  8. Negotiates and communicates with the resident, his/her support system, the health care team, and service providers when there is a difference between the care plan and the wants, needs and strengths of the resident.

Implementation

  1. Engages the resident in treatment (either individual or group) by providing interventions with an aim to maximize occupational functioning and minimize barriers that impede occupational engagement. Implementation of the plan involves promotion of safety, choice, and risk engagement.
  2. Interventions may occur in resident’s usual environment and may include one or more of the following: remediation, adaptation, compensation, prevention, health promotion, or education. Interventions typically target the person, occupation, and environment collectively as these elements are inter-related.
  3. Teach and coach residents and families in a flexible and creative manner using accurate and consistent information, which may include the development of educational materials.
  4. Plans for timely completion of occupational therapy intervention and follow-up, as required, to meet resident’s needs.
  5. Delegates appropriate tasks / activities to a Rehabilitation Assistant, rehabilitation aide, or other members of the health care team.
  6. Supervises Rehabilitation Assistants, and Rehabilitation Aides.

Evaluation

  1. Engages the resident in treatment (either individual or group) by providing interventions with an aim to maximize occupational functioning and minimize barriers that impede occupational engagement. Implementation of the plan involves promotion of safety, choice, and risk engagement.
  2. Interventions may occur in resident’s usual environment and may include one or more of the following: remediation, adaptation, compensation, prevention, health promotion, or education. Interventions typically target the person, occupation, and environment collectively as these elements are inter-related.
  3. Teach and coach residents and families in a flexible and creative manner using accurate and consistent information, which may include the development of educational materials.
  4. Plans for timely completion of occupational therapy intervention and follow-up, as required, to meet resident’s needs.
  5. Delegates appropriate tasks / activities to a Rehabilitation Assistant, rehabilitation aide, or other members of the health care team.
  6. Supervises Rehabilitation Assistants, and Rehabilitation Aides.

Other Related Duties

Other duties as assigned by the Director of Clinical Services

Inter-professional Competencies

  1. Describes one’s roles and responsibilities and scope of practice clearly to other professionals / residents / family members.
  2. Describes overlapping aspects of own professional knowledge and skills with other health professionals and paraprofessionals.
  3. Recognizes and respects the role, responsibilities and competence of other professions / paraprofessionals in relation to one’s own.
  4. Demonstrates respect and trust to ensure that collaborative relationships are fostered.
  5. Practices within own scope of practice, code of ethics, standards and/or clinical guidelines while working within a collaborative person-centered relationship.
  6. Works with others to assess, plan, provide and review care to maximize health outcomes for individual residents.
  7. Gathers assessment data from all health professionals/paraprofessionals / residents / family involved in care.
  8. Demonstrates effective sharing of information and exchanging of ideas.
  9. Integrates information from each health professional / paraprofessional / resident / family to develop common resident centred goals.
  10. Participates effectively and appropriately in an inter-professional health care team to optimize resident safety.

POSITION SPECIFICATIONS

Minimum Formal Education

Education preparation accepted by the College of Occupational Therapists of Nova Scotia for Registration with the Nova Scotia College of Occupational Therapists.

Certification / Registration / Designation

  1. Eligible for registration with the College of Occupational Therapists of Nova Scotia.
  2. Eligible for membership with the Nova Scotia Society of Occupational Therapists and the Canadian Association of Occupational Therapists.

Special Knowledge and Skills

  1. Thorough knowledge of Occupational Therapy practice, with an interest in program development and evaluation skills
  2. Demonstrated accountability and responsibility.
  3. Strong resident focus and ability to build solid resident relationships.
  4. Demonstrated collaboration and teamwork skills with the resident at the centre.
  5. Commitment to continuous improvement and innovation.
  6. Demonstrated leadership abilities.
  7. Demonstrated planning, organization, and time management skills.
  8. Commitment to promoting a culture that supports safety, ethical practices and organizational health.
  9. Demonstrated good attendance in current and past employment.
  10. Exemplary work history as demonstrated in current and past employment.
  11. Computer skills (e.g., statistics input, word processing, email, etc.).
  12. Physical capabilities to perform the duties of the position.
  13. Occupational Therapy is a diverse profession and additional courses/education/ or training in many specialized areas of practice may be required, e.g., stroke rehabilitation, seating, splinting, mental health services, etc.
  14. Experience with the Red Cross Specialize Equipment Program
  15. Experiences managing Responsive Behaviors or willingness to learn

Judgement and Initiative

  1. Identifies the need for and coordinates occupational therapy services to maintain and enhance the occupational performance and engagement of the resident.
  2. Continuously engages in critical thinking, and evaluates plan of care and makes revisions to plan as necessary in consultation and collaboration with the resident, his/her support system and other members of the health care team.
  3. Articulates rationale for decisions that are based on clinical best practice, current theory and research
  4. Intervenes when standards of practice are violated or not upheld.
  5. Refers to appropriate professionals for issues beyond the profession’s scope of practice and the individual’s personal competence.
  6. Seeks direction or assistance from other health care professionals as required.

Type and Level of Supervision Exercised

  1. Delegates appropriate tasks/ activities to a Rehabilitation Assistant, rehabilitation aide, or other members of the health care team.
  2. Supervision of Occupational therapy assistants, rehabilitation assistants, and occupational therapy aides.
  3. Acts as a mentor / preceptor for students.

Key Relationships:

  1. Engages with resident to build rapport and the relationship, clarify values, organize a schedule and places to meet for assessment.
  2. Collaborates with resident to identify priorities for assessment and possible expected outcomes.
  3. Collaborates and communicates effectively with resident, his/her support system, team member(s) and internal/external resources to implement and coordinate plan of care/services.
  4. Collaborates and works consultatively with team members, all levels of management, and other departments and agencies both internal and external to the organization.
  5. Engages with Professional Associations.
  6. Act as a Communicator, to promote of the profession of Occupational Therapy, and the concepts of occupational performance, occupational functioning and occupational engagement.

Physical Demand

Physical capabilities to perform the duties of the position including working in awkward positions; sitting; stretching/reaching; on feet, standing/walking; pulling/pushing; lifting more than 40 lbs.; transferring residents; crouching; and manual dexterity.

Mental and Visual Demand

These include but are not limited to:

  • Active listening / counselling / interviewing
  • Clinical reasoning and critical thinking
  • Observation
  • Providing training/instruction to patients/students/families/caregivers
  • Report Writing/documentation
  • Data entry/computer use
  • Health Record review
  • Making presentations
  • Driving

Working Environment and Unavoidable Hazards:

Work is inside in resident’s rooms and Occupational Therapy spaces

Safety (resident, worker & workplace)

Demonstrate good stewardship in the identification, reporting & mitigation of unsafe Acts or conditions

  1. Contribute to a culture of resident safety.
  2. Work in teams for resident safety.
  3. Communicate effectively for resident safety.
  4. Manage safety risks.
  5. Optimize human and environmental factors.
  6. Recognize, respond to and disclose adverse events.

Professional Qualification / Education / Experience

  • Minimum of 3 years recent experience in a Long Term Care setting and/or Community with emphasis on adaptive equipment [Red Cross Specialized Equipment Program] and responsive behaviors
  • Bachelor of Science Degree in Occupational Therapy or Masters of Science in Occupational Therapy Entry Level, from an accredited University.
  • Registered member of the College of Occupational Therapists of Nova Scotia.
  • Safety certification such as BCLS, CPR, WHIMIS, CPI
  • Ability to work independently with minimal supervision.
  • Ability to organize, develop and initiate ideas and programs.
  • Commitment to working in an interdisciplinary approach.
  • Demonstrate good communication skills, verbally and in writing.
  • Demonstrated physical ability to perform the duties of the position.
  • Good Attendance and Work Record.
  • Alzheimer and Related Dementia course
  • Criminal Records check – including Vulnerable Sector Search

Notice Regarding Family Visits

Please note that as of June 15th the new Family Visit Rules are available here.

We are preparing to welcome loved ones for outdoor visits beginning Thursday, June 18, 2020. There will be more information about the visits on the RK website on Monday, June 15, 2020; we anticipate the information will be added to the website between 3 & 4pm.  As the restrictions in NS and in Long Term Care loosen, RK MacDonald will be taking a very cautious approach. I know people are anxious to see one another again, but the reality of the effect of this virus on people in Long Term Care cannot be ignored; 82% of deaths in Canada related to COVID-19 have been linked to LTC facilities across the country. While as individuals we may feel our risk to others is minimal, we will be increasing the number of people on the property by up to 270 people per week if every resident has 2 visitors.

We are asking residents or their Substitute Decision Maker to designate two “in-person” visitors [must the same two people for all visits]  to visit their family member.  Window visits and virtual visits can continue for other families not identified as the “in person” visitors.

The Home will begin to facilitate outdoor visits in a couple of ways. Initially, some visits will be done as drive thru visits.  Residents will be sitting outside under a canopy and family members will enter our front roundabout driveway and remain in their vehicles. They will be 6 feet apart during the visit. Other residents will meet family members through the gates near their care areas. Again, spaces will marked off on either side of the gate to ensure social distancing is maintained. Staff will be available to assist with the outdoor visits. For some residents, it may still be best to continue to communicate with their  loved ones through window and virtual visits. We will decide this with the residents and/or family on a case by case basis. As per the Public Health Long Term Care guidelines, we feel that if physical distancing is strictly maintained, family members will not be required to wear masks (unless they choose to) in order to facilitate communication.

As the province and communities “open up”, we will regularly re-evaluate our processes and procedures and work safely and diligently to continue to connect residents and their loved ones. We are working on our procedures as well as securing human resources to support these visits to ensure they are both enjoyable and safe.

Final details will be released on Monday which will also include contact information to schedule your visit and/or speak to someone in Administration.

Thank you for your continued patience as we work through this extra-ordinary time.

Michelle Thompson

CEO Update on the R.K. as of March 16, 2020

March 16, 2020 6:00 pm

Good Evening Everyone:

The facility continues to work through the information shared from Department of Health and Wellness (DHW) as well as finalizing many parts of our pandemic plan.

Updates:

Phone System– As you know, our phone system unexpectedly collapsed.  When we ordered replacement equipment, we realized we had a much bigger system issue. New equipment was ordered and is currently being programmed. We have indicated to the provider that we need that equipment on site and functional as soon as possible. We do not expect the technicians on site until the week of march 23, 2020(subject to change).  We understand the difficulty this presents especially now that all visitation to RK MacDonald has been restricted.

CareQ: As you know we have purchased a rapid notification system. The information for residents has been collected and we expect the system to be up and running by end of day Wednesday. This will allow us to notify families more efficiently of changes and where to find updates.

Communicating with your loved one: We had a staff and resident meeting today televised on channel 1885 today. This provides an opportunity for us to reach out to residents in their rooms as well as residents and staff in common areas. We reviewed the current guidelines regarding COVID-19 and the reasons for the visitor restrictions. We were able to discuss some of the interim planning we have in place and the activities we are undertaking to prepare.   We have purchased iPads for each of the care areas to facilitate video conferencing with residents. We are working through the IT pieces and hope to have more information on Tuesday.

Pandemic Planning: RK MacDonald has had a generalized pandemic plan for a number of years; it is a requirement of the LTC Licensing Requirements. We are currently In the process of overlaying the information specific to this virus to the pandemic plan. We received Long Term Care (LTC) Infection Control Guidelines today from DHW. We are doing one on one education with staff regarding infection control measures and staff are also watching educational/instructional videos to ensure everyone is updated on best practice. The staff at RK MacDonald have had this education many times before. This situation is reason for us to do a full staff refresher in advance of any cases of COVID-19 in the facility. We will continue to update the plan and processes as well as prepare for unforeseen circumstance to the very best of our ability. We have an experienced and dedicated staff here and I feel confident in our ability to make sound, practical decisions as scenarios arise. Department of health and Wellness and the Nova Scotia Health Authority are providing excellent and timely information to us. We feel connected to these partners and we are doing our very best to get the information they send out to all of you.

Michelle Thompson

CEO R.K. MacDonald Nursing Home

64 Pleasant St, Antigonish, NS

B2G 1W7

Phone: 902-863-2578 ext 232

Email: mthompson@rkmacdonald.ca

Fax: 902-863-4437

 

Closed to ALL Visitors

HEALTH/WELLNESS–First Presumptive Cases of COVID-19 in Nova Scotia; New Prevention Measures

—————————————————————–

Nova Scotia announced the province’s first three presumptive cases of novel coronavirus (COVID-19), today, March 15. The province is also taking further measures to reduce the spread of COVID-19.

The cases are not connected and are travel related. The individuals followed all the proper procedures when they started to feel unwell.

“My thoughts are with the individuals affected and I wish them a speedy and thorough recovery. Now, more than ever, all Nova Scotians must follow public health direction – that’s how we will reduce the spread of this virus in our province,” said Premier Stephen McNeil. “We need to work together to protect our most vulnerable.”

Two individuals are in the Halifax Regional Municipality and one is in Kings County. All three are managing their symptoms at home in self-isolation. Details include:

  1. a female in her 60’s, who returned to Halifax from Australia on March 8.
  2. a male in his late 50’s, who recently attended a conference in California and returned to Halifax on March 13.
  3. a male in his 30’s, who returned to Halifax on March 10 following travel throughout Europe.

Public health has been in contact with these individuals and those who have come in close contact with them are also being directed to self-isolate at home, away from the public, for 14 days.

Additional prevention measures for Nova Scotians are in effect immediately under the authority of the Health Protection Act and include:

  • long-term care facilities closed to visitors effectively immediately
  • public schools closed for two weeks following March Break (weeks of March 23 and March 30) and then will be reassessed
  • regulated child care centres closed March 17 to April 3 and then will be reassessed
  • March break camps cancelled
  • casinos in Halifax and Sydney are closed as of 12 am March 16 and bar owners can no longer operating VLT
  • anyone who travelled outside of Canada must self-isolate even if symptom-free
  • organizations and businesses must practise social distancing of two metres or six feet and keep gatherings below 150 or much smaller if possible. This applies to restaurants, bars, movie theatres and other gathering spots

Starting Monday, March 16, public health inspectors will be onsite at the Halifax International Airport and the J.A. Douglas McCurdy Sydney Airport. Work is ongoing with federal partners responsible for border security to strengthen the screening process. As well, both airports now have information on digital screens in all areas frequented by travellers.

Nova Scotians can find accurate, up-to-date information, handwashing posters and fact sheets at https://novascotia.ca/coronavirus .

Quick Facts:

  • as of March 15, Nova Scotia has completed 418 tests for COVID-19, with 415 negative results and 3 presumptive positive cases. Testing numbers are updated daily at https://novascotia.ca/coronavirus
  • the Government of Canada has issued a travel advisory asking Canadians to avoid non-essential travel outside Canada until further notice.
  • anyone who has travelled outside of Canada or has been in close contact with someone who has and are experiencing fever (above 38C) or cough should complete the online questionnaire to see whether you need to call 811. The online questionnaire can be found at: 811.novascotia.ca
  • Nova Scotia’s Health Protection Act gives the chief medical officer of health the authority to give advice to protect public health and decrease risk to public health presented by communicable diseases such as COVID-19 –the public school system will be investigating virtual schools focused on essential curriculum to ensure Grade 12 students can graduate

Additional Resources:

The Public Health Agency of Canada maintains a list of affected areas: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/health-professionals/covid-19-affected-areas-list.html

Government of Canada: https://canada.ca/coronavirus

Government of Canada toll-free information line 1-833-784-4397 Nova Scotia Public Health offices: http://www.nshealth.ca/public-health-offices

Stomach Flu Outbreak

  • We are closed due to a stomach flu out break Visitation is restricted to Immediate Family only.
  • No children under 12 should enter the facility as per Public Health instruction.
  • Please reschedule non essential visits.

Phone Outage

The facility is experiencing difficulties with a portion of both the resident and business phones and faxes. This is related to equipment issues and we have been working towards a solution for a couple of days. Replacement equipment has been ordered.

All staff currently have to access their email accounts and can be reached through out Staff Directory.

All faxes should be faxed to 902-863-4437 until the situation is corrected

Week Days

From Monday to Friday, between 8AM and 4PM, please call 902-863-2578 ext 233 if you are having any difficulty reaching a care area or your loved one.

Weekend Days

From Saturday to  Sunday, between 6AM until 4PM, if you are unable to reach your family member, please call 902-863-2578 ext 233 and someone will be able to take your message and ensure either your family member or staff member gets in touch with you.

After Hours (All Week)

Between 4PM until 6AM, every day of the week please call:

  • Martha’s Inn at 902-870-4019
  • Thistledown/Cobblestone at 902-338-0010
  • MapleRidge/Brambleberry at 902-870-1238
  • Tanglewood at 902-870-5024

Thank you for your patience with this ongoing issue.