Year: 2020

Director of Recreation, Spiritual, & Volunteers

POSITION: Director of Recreation, Spiritual, & Volunteers
DEPARTMENT: Recreation, Spiritual, & Volunteers
RESPONSIBLE TO: CEO

As a member of the Leadership Team, the Director of Recreation, Spiritual, & Volunteer Services provides the day to day management of the Recreation, Spiritual, & Volunteer services operation and its personnel and provides a vital link between the department, its personnel, and the leadership team. Reporting to the CEO, the Director of Recreation, Spiritual, & Volunteer Services is responsible for the overall management and delivery of services of the department. The essential functional areas of responsibility include providing Recreation/Leisure, Spiritual, and Volunteer Programming opportunities for the Residents, leading, encouraging, and supporting staff and volunteers in the delivery of these programs and opportunities utilizing their strengths and expertise. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Director of Recreation, Spiritual, & Volunteer Services, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities:

Effectively manage the Recreation, Spiritual, & Volunteer Services departmental budget ensuring that the annual budget is not exceeded.

  • Monthly review and analysis of financial data
  • Identify and investigate variances and implement corrective actions
  • Oversee completion of departmental payroll
  • Purchasing of departmental supplies

Coordinate the provision of Recreation, Spiritual, & Volunteer departmental services that are Resident centered and that support and reflect the Mission, Vision and Values of the RK Mac Donald Nursing Home.

  • Provide Recreation/Leisure/Spiritual, & Volunteer programs and opportunities for the Residents which allows for engagement with their own Home, their R.K. Community, and maintain contact with the larger community.
  • The Director develops, updates departmental policies and procedures respecting the Philosophy of Care of the Home.
  • Develops annual and long-term goals and objectives for the department.
  •  Promote positive relationships with all the departments and with the local community.
  • Maintains a co-operative team approach within the department and with other Departments in the organization.
  • Assists with maintaining and updating Resident profiles.
  • Assists the Recreation Programmers with the Programming where possible.
  • Participates in Multi-Disciplinary conferences for the Residents in the absence of the Recreation Programmers.
  • Participates in Resident/Management Meetings when necessary.
  • Co-ordinates the Volunteer Program including the selection, screening, placement, orientation, training, support, and recognition of Volunteers.
  • Develops programs and organize Volunteers to enhance the programs offered to the Residents.
  • Represents the Home by attending necessary meetings, seminars, and professional associations that are relevant to Recreation and Volunteerism.
  • Responsible for equipment utilized by the Recreation Department.
  • Actively research and explore new programming options to meet the needs of the Residents.
  • Develops, reviews and updates departmental job descriptions on an annual basis
  • Participation and membership in Nova Scotia Recreation Professionals in Health Association.

Effectively manage the human services within the Recreation, Spiritual, & Volunteer department

  • Lead, encourage, and support staff in the delivery of Recreation/Leisure, Spiritual, & Volunteer programs.
  • Interviewing and hiring of new departmental staff.
  • Coordination, orientation, and training of departmental staff.
  • Supervise and review performance of all departmental staff.
  • Scheduling of staff to reflect the programming needs and priorities of the Residents.
  • Plan, conduct, and participate in departmental meetings.
  • Responsible for the development of job descriptions for recreation staff.
  • Assignment of departmental staff duties and scheduling.
  • Assume responsibilities for student placements.
  • Coaching, mentoring and empowering staff

Direct the Volunteer program and provide a positive experience for both the Resident and the Volunteers.

  • Selection, screening, placement, training, support, and recognition of Volunteers.
    Provided to enhance Programming.

Support Spiritual Care Staff serving the spiritual and religious needs of the Residents in this Home, their families, and the staff, with respect for their faith traditions and the dignity of their persons.

Ensure the orientation and ongoing education of departmental staff including development and continuing education.

  • Promote staff engagement in professional development and lifelong learning activities.
  • Ensure all staff participate in safety training

Accountable for the Safety and risk management of the Recreation, Spiritual, & Volunteer department

Communication:

  • Through personal behaviour and interactions, will consistently demonstrate a humanistic, affiliative approach to relationships.
  • In all interactions, within and while representing the facility.
  • With all Residents & families.
  • While establishing and maintaining co-operative working relationships.

Continuous Quality Initiatives

  • Actively research and explore new programming options to meet the needs of the residents.
  • Ensure ongoing, active development, and involvement in the Home’s CQI initiatives.
  • Maintains visibility through the facility including walkabouts to gain feedback from staff, residents, and families to assist Leaders in identifying the culture and well-being of the Home.

Participates in Committees/teams as required

  • Responsible to attend Senior Leadership Meetings and other committee meetings as appointed by the CEO.

Leadership Role

  • Active participant on leadership team
    Demonstrates integration of Mission, Vision & Values into practice
  • Participates in annual strategic planning and review

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  •  Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  •  Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  •  Personal Credibility
  • Flexibility

Departmental Competencies & Skills:

  • Ability to work as a member of a team as well as ability to work independently
  • Excellent computer skills in Microsoft Windows, Word, QHR & Microsoft Publisher
  • Organizational skills
  • Excellent communication skills
  • Supervisory Skills

Educational Qualifications

  • Baccalaureate Degree in the Social Sciences or Recreation

Experience required:

  • 3-5 years Senior Management experience in the health care/geriatric field.

Approved by: CEO

Please note: This is not a job listing, this is a job description. For current opportunities click here.

Director, of Environmental & Food Services

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Director, Environmental Services & Food Services
DEPARTMENT: Environmental Services & Food Services
RESPONSIBLE TO: CEO

As a member of the Senior Leadership Team, the Director of Environmental & Food Services provides oversight and strategic direction of the Environmental and Food Services Departments. The Director provides a vital link between the Environmental and Food Services department and its personnel and the leadership team. Reporting to the CEO, the Director of Environmental & Food Services is responsible for the overall management and delivery of services of the departments in collaboration with departmental supervisors. The essential functional areas of responsibility include infrastructure planning and coordination as well as providing the direction and supervision for the overall safe and efficient running of the physical building and equipment, program accountability, sanitation, safety and security, equipment use and care, procurement, financial management and record keeping, personnel management and professional development. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Director of Environmental & Food Services, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

  1.  Operations Management (50%):
  • Responsible to lead, coordinate, direct, manage, operate, inspect and maintain the plant facility, equipment and grounds , which includes routine daily and periodic maintenance repairs, major repairs, renovations, and construction projects, and where possible, provides maintenance repairs with outside contractor support (i.e. boilers, generators, lifts, kitchen & laundry equipment, wheelchairs etc.).
  • Responsible to lead, coordinate, direct and manage food preparation, central laundry services and housekeeping services in collaboration with supervisors.
  • Ensure compliance with all applicable government inspection processes, policies, standards, requirements and service agreements for maintenance, housekeeping, laundry and kitchen areas of responsibilities.
  • Develop policies and procedures relevant to “Operations” (maintenance, laundry, kitchen and safety; all hazards, safety management system, violence assessment, pandemic etc.) in compliance with regulations for approval by the CEO. Revises as necessary the Fire &Safety Plan and process training, orientation and refreshers as required, orient and train RN duty supervisors on essential operation plan and processes.
  • Playing a key role in the procurement of equipment, supplies, chemicals and contracted vendor services for laundry, kitchen, housekeeping, and maintenance; studying usage reports; monitoring controls & resource usage consumption(BAS/electricity, fuel), increasing efficiency, identifying trends; anticipating needed supplies; approving requisitions and cost allocations, analyzing variances; initiating corrective action; providing CEO with reports, cost data, logs and proposals as requested and negotiate best terms.
  • Liaise with contractors, vendors and other Long Term Care partners on facility related requirements or services.
  • Monitor contractors and care team members to ensure safety protocols are being followed.
  • Plan, initiate, conduct, participate, document and assess monthly evacuations fire drills as required, and revise plan/processes accordingly.
  • Develop preventative maintenance program on all equipment and ensure maintenance and repairs are performed on a variety of equipment.
  • Ensure inspections are completed, documented and signed by the administrator;

2. Human Resources Management (20%):

  • Lead, direct, and manage all Human Resource aspects for Employees assigned to Maintenance, Laundry and Kitchen (50 staff).
  • Complete probationary appraisals and annual employee performance development plans.
  • Participate in Attendance Support Program.
  • Supervise, evaluate, initiate corrective action and dismiss, if necessary, employees in consultation with the CEO/HR Coordinator.
  • Monitor utilization of personnel through work assignments and payroll schedules, ensuring utilization is optimal within budget to meet quality Resident care and service.
  • Work in accordance with respective collective agreements at the facility to foster good labour management relations.
  • Participate in Labour Relations (Union/Management) discussions in and Collective Bargaining negotiations.
  • Plan and lead regular staff meetings for the departments
  • Coach, mentor, and support to establish and maintain good communication practices within and across functional disciplines within the facility
  • Ensure employees are up to date in Occupational Health & Safety requirements, including WHIMIS, fire safety and emergency evacuation & ensure personal protective equipment is provided and enforced in all areas of responsibility (maintenance, laundry, kitchen and household)
  1. Service Delivery (20%):
  • Act as the “centre of expertise” and key resource to the organization for the area operational services (maintenance, laundry, housekeeping and food preparation)
  • Provide communication between departments to encourage a collaborative community environment.
  • Play a lead role in the orientation of new residents and families to the facility.
  • Communicate with Residents and Family Members addressing Resident and Family issues and concerns as required.
  • Model and foster the development of R.K. MacDonald’s Mission, Vision and Core Values through words and actions
  • Utilize continuous quality improvement principles and evidence based decision making processes to ensure delivery of quality care and service
  • Ensure Quality Management and Risk Management practices are within standard. Address non-compliance issues, engaging functional expertise as required.
  • Meet, or exceed, compliance with the Long Term Care Program Requirements and Building Standard in all aspects of the position.
  1. Financial Management (10%):
  • Effectively oversees the management of the Environmental & Food Services departmental budgets ensuring that the annual budget is not exceeded
  • Coordinate and prepare the annual DOHW capital equipment request
  • Monthly review and analysis of financial data, investigate variances and suggest corrective actions
  • Oversees purchasing, ordering, stock and inventory of departmental supplies and equipment in collaboration with departmental supervisors.
  • Authorizes all departmental expenditures
  • Oversees staffing and schedules to minimize overtime in collaboration with departmental supervisors.
  • Manages bidding/tender process on projects exceeding $10,000
  • Oversight of departmental payroll
  • Actively investigate, promotes and participates in cost saving measures through collaboration with other LTC facilities and participates in provincial joint RFP opportunities with approval of administrator.

Leadership Competencies Required

Leading Others

As demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.

Managing Change

As demonstrated by the ability to work with others to coach and mentor them to develop their capabilities.

Managing Others

As demonstrated by the ability to work with others to coach and mentor them to develop their capabilities.

Managing Performance

As demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress.

Communication

 As demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.

Interpersonal Awareness

As demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others.

Influence Others

As demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions.

Building Collaborative Relationships

As demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility

Customer Service Orientation Perspective

As demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs.

Information Gathering

As demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources.

Thinking Abilities

Including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home.

Initiative

To identify what needs to be done and take action before being asked or the situation requires it.

Results Oriented

To enable one to focus on the desired results, sets challenging goals and meeting or exceeding them.

Thoroughness

As demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled.

Decisiveness

As demonstrated by the ability to make difficult decisions in a timely manner

Self Confidence

Stress management

Personal Credibility

Flexibility

Position Specific Competencies, Skills & Abilities

  • Safety focused
  • Knowledge of electrical, boiler, plumbing
  • Demonstrate respect for the spirit, dignity and individuality of the Resident
  • Understands, supports and is able to integrate the philosophy of person centered care in to the daily operations of the department
  • Staffing models and scheduling practices
  • Quality improvement Initiatives
  • Risk management theory & practice
  • Consistently acts as a role model
  • Sound understanding of Union Contracts & Negotiations
  • Able to supervise staff including the ability to mentor, coach and empower staff
  • A working knowledge of budgeting
  • Able to work independently and as part of the Leadership Team

Educational Qualifications

  • Preference to candidates with a 2-year diploma in Civil Engineering Technology (Certified Engineering Technologist (C.E.T.) designation or an acceptable equivalent).
  • Certificate or experience working with computerized maintenance systems.
  • Strong technical abilities with Microsoft programs an asset.
  • Knowledgeable of regulations such as building codes, fire and Dept. of Health and Agriculture requirements, Occupational Health & Safety, and WHIMIS.

Experience Required

  • Minimum three years experience managing facility operations or construction projects required; proven work experience independently managing facility operations of a similar size or facility with a plant.
  • Minimum three years in a management supervisory role.

Dietician

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Dietitian
DEPARTMENT: Food Services
RESPONSIBLE TO: Director of Environmental and Food Services

Reporting to the Director of Environmental and Food Services, the Dietitian will develop, coordinate and evaluate nutritional services for the Home. The Dietitian assists the Director in the day to day management of the Food Services operation and its personnel and provides a vital link between the department and its personnel and the leadership team.  In addition, the Dietitian assists the Director in identifying goals and objectives to further improve the overall scope and efficiency of the Food Services Department and sets the standards for safety, sanitation, and food quality.

As an employee of the RK Mac Donald Nursing Home, every person has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with our Mission, Vision, Core Values and our philosophy of Resident Centered Care, the Dietitian serves as a positive role model; as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities:

  1. Understands that the Resident and family are central to all departmental activities, services and decisions.
  2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Core Values and philosophy of resident centered care of the RK Mac Donald Nursing Home and professional Standards of Practice and Code of Ethics.
  3. With the Director, plans, organizes, directs, and implements the food service to ensure that the department functions optimally, through the following activities:
    • Completion of departmental payroll in collaboration with Administrative Assistant.
    • Approval of department schedule and schedule changes.
    • Oversees the appropriate purchasing, ordering, and stock and inventory control in collaboration with the Administrative Assistant. Monthly costs are discussed as necessary with the Director.
    • Provide overall supervision of all food services including preparation, delivery and serving of all meals as well as any catering functions in collaboration with cooks.
    • Develops, facilitates and mentors a cooperative team approach in the provision of food services
    • Alerts the Director to performance issues, complaints or concerns by residents or family members. Progressive discipline is the responsibility of the Director, however the Dietitian can act in the Director’s absence working collaboratively with HR and/or CEO.
    • Assists the Director in coaching and mentoring dietary staff.
  1. Replaces the Director in their absence.
  2. Provides overall supervision of Food Services Department and participates in Food Services meetings.
  3. Acts as a liaison between residents, Nursing, and the Food Services Department to best meet the resident’s diet/meal needs. Informs Food Services, Nursing and Recreation Departments of changes as they occur. Updates diet manuals, diet profiles, floor lists, and tray tickets.
  4. With Director, establishes policies for procurement, storage, and preparation of food as recommended by the Department of Health and Infection Control Guidelines.
  5. Establishes regular, soft, and puree menus with the Director to ensure that residents receive a nutritionally adequate diet based on Canada’s Food Guide.
  6. As part of the Dysphagia Team, works with the Occupational Therapist to assess and treat dysphagia, as well as educate staff.
  7. Establishes therapeutic, texture modified, and IMP menus which correspond with the regular menu so that special diets are available to residents as their diagnosis warrants.
  8. Performs initial nutrition assessment on all new admissions within two weeks of admission.
  9. Attends resident care conferences bi-annually (or as they occur) that includes completing a nutrition assessment and making recommendations pertinent to the resident’s nutritional well-being.
  10. Recommends (nutritional) supplementation to residents as required.
  11. Participates in various committees and meetings according to personal interests and/or the Home’s needs. Examples include:  Co Chair -Wellness Committee, Dementia Care Committee, Medical Advisory, Resident Council, Accreditation, etc.
  12. Conduct basic nutrition in-services for staff in relation to special diets, feeding techniques, and hydration.
  13. Responsible for the provision of nutrition care as advised by the principles of “Best Practice for Food, Nutrition, and Dining Services in Long Term care.”
  14. Be familiar with the following R.K. manuals; Fire & Emergency Plans, Departmental Policies and Procedures, WHMIS, Occupational Health and Safety, and other programs in place.
  15. Participates in annual online and onsite in-servicing for WHMIS, Fire and Safety, and Protection of Persons in Care Act, safe lifting and transfer, PHIA and handwashing.
  16. Maintains certification of Food Handling Course, Department of Agriculture and Fisheries (certification is valid for 5 years).
  17. Performs additional duties as assigned.

Required Education

  • Bachelor’s Degree in Foods and Nutrition from a recognized University.
  • Completion of Dietetic Internship approved by Dietitians of Canada.
  • Member of Nova Scotia Dietetic Association or eligible for membership.

Required Experience

  • Previous experience in a long term care facility preferred.
  • Supervisory ability preferred.
  • Familiarity with food service operation and equipment would be an asset

Additional Skills & Abilities Required

  • Excellent written and verbal communication skills
  • Familiarity with computer operation would be an asset

Working Conditions

Atmosphere may at times be warm and noisy

Senior Cook

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Senior Cook
DEPARTMENT: Food Services
RESPONSIBLE TO: Director of Food Services

Under the direction of the Director of Food Services, the Senior Cook is responsible for the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts and provision of baked goods and other foods. As an employee of the RK Mac Donald Nursing Home, every person has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with our Mission, Vision and Core Values and our philosophy of Resident Centered Care, the Senior Cook serves as a positive role model; as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.

While all kitchen staff must maintain clean, germ-free work areas, cooks in health care facilities must pay particular attention to the safety of their foods.  Cooks must continuously clean work areas, food and cooking utensils.  Cleaning is performed before, during and after cooking.

Functions and Responsibilities:

  1. Understands that the Resident and family are central to all departmental activities, services and decisions
  2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
  3. To promote and maintain the safety of residents, staff, and visitors as a strategic priority for the home at all times.
  4. Prepares and assists in the preparation of breakfast, dinner, and supper meal items in sufficient quantities to cover the needs of the department as well as baked goods, desserts, sandwiches and salads.
  5. Assists in maintaining sanitation and safe food handling standards.
  6. Prepares and assists in the preparation of food in sufficient quantities to cover the needs of the department by:
    • Requisitioning needed supplies based on established menus and catering requirements in sufficient quantities and sufficiently in advance.
    • Following and ensuring that task lists are completed in a timely manner.
    • Checking to determine what food preparation is required for the next day and ensuring that all items are readily available.
    • Cooking for the Home using a variety of utensils and appliances in accordance with established procedures.
    • Maintaining high standards of food production and portion control.
    • Following standardized recipes as required, unless otherwise specified
    • Formulation of standardized recipes with members of other Home departments regarding any problems or special requests they may have regarding food preparation.
    • Actively controlling food costs by making effective use of leftovers and eliminating waste wherever possible.
    • Reporting any menu changes to the Dietitian or Director of Food Services.
  1. Maintains high sanitation and safe food handling practices by:
    • Temperature of all food items taken and logged for each meal.
    • Checking all cooking equipment in the kitchen areas on a regular basis.
    • Reporting all defective or hazardous equipment and/or conditions.
    • Completing regular cleaning checklists and following up on any problem areas noted.
    • Ensuring equipment used and area is cleaned after use.
  1. Must be familiar with Department Policies and Procedures Manual, WHMIS, and EMO.
  2. Attend and/or update online annual education requirements i.e. WHMIS, Fire Safety, Handwashing, etc. and recertify Food Handlers certification (every 5 yrs.).
  3. Perform additional related duties as assigned by the Director of Food Services or Dietitian.

Education, Training and Experience

  • Thorough knowledge of institutional food production, safety, and sanitation in food handling.
  • Must be adept at reading, comprehending, and following complex dietary instructions, menus, and recipes.
  • Sound comprehension and judgment, with the understanding of food handling and preparation practices and recipe adjusting.
  • High School Diploma, GED or equivalent.
  • Completion (Certificate) of a formal and practical training in food preparation from a recognized cooking school.
  • 1-3 years practical experience. (Practical Experience in Long Term/Residential Care considered would be an asset)
  • Must have Food Handlers Course.
  • Journeyman papers (e.g. red seal) preferred.

Effort

Mental:            The work requires accurate estimation of food needs and conversion of recipes for quantity food production.  The work requires planning of menus, specials and catering functions.  The incumbent must be able to head off potential problems and deal with them effectively.

Physical:          The work requires continuous walking, standing while preparing, and serving meals.  The incumbent is required to lift up to 50 pounds without the help of another person.

Responsibility

Safety of others; the work requires the observation of normal safety precautions in operating stoves and appliances, cooking food and handling equipment and ensuring that those under their supervision do the same.

Resources and Services: the work requires effective and efficient control of food and associated costs.  Errors in menus, recipes and orders could have a significant effect on resident care.  Errors in inventory could result in unnecessary costs for both the company and the Home.

 

Working Conditions

Environment: the work requires prolonged exposure to heat from cooking and serving equipment and occasional exposure to cold temperatures in refrigerators.

Hazards: the work requires operating stoves, appliances, and handling kitchen tools with a result frequent exposure to minor injuries such as burns, scalds, and cuts.

Supervision

There are two Senior Cooks on per day, in the absence of the Director/Dietitian, the assigned Lead Senior Cook position requires supervision of the second Senior Cook on duty and functional supervision of all employees engaged in the food preparation and delivery and ensure the timely replacement of call-ins for shifts for the Food Service Dept. following staffing protocol.

Personal Suitability

The work requires reliability, adaptability, effective interpersonal relations, effective leadership, and ability to work under pressure and good personal hygiene and neatness.

Resident’s Clerk

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Resident’s Clerk
DEPARTMENT: Finance
RESPONSIBLE TO: Director of Finance

Reporting to the Director of Finance, the Resident’s Clerk provides a liaison service between families/residents and the billing and government funding procedures associated with long term care. The Resident’s Clerk provides on-site Resident Trust Account management services to the residents of the RK Mac Donald Nursing Home as well as the financial preparation of invoices, billings, and recording of recoveries associated with Resident accounts. The Resident’s clerk also provides financial support for billings associated with provision of services to the Antigonish Manor. As an employee of the RK Mac Donald Nursing Home every person has a responsibility to be involved in providing a stimulating environment for the residents.  In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Resident’s Clerk serves as a positive role model; as a partner in the provision of care and support of our Residents; and represents the home in a positive, professional, efficient and confidential manner.

 

Key Responsibilities:

  1. Understands that the Resident and family are central to all departmental activities, services and decisions
  2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
  3. Accounts receivable
    • Prepare and mail Daily Accommodation Charge billings including recovery of all optional services paid through the Resident Trust account.
    • Tracking all admissions, discharges and deaths.
    • Prepare and mail invoices for contractual services provided to the Antigonish Manor
    • Prepare all respite billings.
    • Prepare all Veterans Affairs Canada billings for Blue Cross payment.
    • Prepare an Resident telephone recovery invoice.
    • Prepare EFT spreadsheet for the Residents and Enriched Housing tenants who pay through monthly withdrawal from their bank accounts.
    • Receipt all money coming in to operating and safekeeping for Residents through various sources such as Resident Daily Accommodation Charge billings, OAS, CPP, Pensions, VAC, GST, etc.
    • Receipt all money coming in to operating for the Home such as Dietary recovery, WCB, Rental Income, Benefits, Eden, Rebates, Enriched Housing, Custodial etc.
    • Track outstanding receivables and follow up on outstanding invoices.
      • Enter invoices for all new policy and respite Residents from the Revenue Journal
      • Code the receipt book and post to the appropriate accounts.
      • Long Term Care Reconciliation reports for DOHW
  1. Resident Trust Account Management
    • Distribute cash to Residents as requested.
    • Assisting Residents with personal spending, if requested (ie ordering flowers, meals etc)
    • Handle various resident payables for services such as Hair care, Care-van, Lawton’s Foot care, life insurance, ambulance and telephone,
    • Manage PUA for grand parented residents and MRI for new policy residents.
    • Post and balance safekeeping trust ledgers. Receipt the CPP, OAS cheques and distribute HST cheques.
  1. New Resident Admission
    • Meet with all new families of Residents prior to admission and explains the billing procedure
    • Set up Lawton’s charge account for each Resident
    • Complete EFT form by obtaining the banking information required,
    • Other forms as necessary such as Consent to Release Tax Payer Information
    • Notify (by fax) Lawton’s, EHS, and Department of Health and Wellness with required admission information
    • Relay information collected during discussion to appropriate sources
  1. Petty Cash
    • Manages distribution of Petty Cash
  1. Other Financial Supports for Residents
    • Income Tax Receipt Preparation for Families of Residents that request them.
    • Other duties as requested such as preparation of Custodial billings.
    • Notify MSI if someone under 65 is admitted so they can be enrolled in the under 65 Pharmacare Program.
    • Manage cigarette and NSLC purchases.
    • If Consent to Release Tax Payer Information is not signed, manage collection of Notice of Assessments and forward to DHW for reassessment
    • Assist families in applying for EHS Ambulance Assistance Fee Program
    • Maintain all residents’ phone numbers and coordinate with Maintenance for hookups and disconnects.
    • Communicate with Aliant as necessary for addition of services and any issues that Maintenance cannot repair.
  2. Membership on committees as designated.
  3. Other clerical duties as assigned.


Education Required, Training and Experience

Graduate from a recognized College business or administrative assistant program that included courses in basic accounting or book keeping

 

Job related Skills & Competencies:

  • Working knowledge of Micro Soft Word and Excel required
  • Ability to communicate effectively with residents, visitors, and staff.
  • Ability to work appropriately and efficiently with minimal supervision.
  • Ability to maintain confidential integrity around confidential information.
  • Ability to provide accuracy and detail in work performance.
  • Ability to use appropriate and effective judgment
  • Ability to apply mathematical concepts to problem solving situations.

Heavy Duty Worker (Laundry) / Washer Person

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Heavy Duty Worker (Laundry)/Washer Person
DEPARTMENT: Environmental Services
RESPONSIBLE TO: Director of Environmental & Food Services

Reporting to the Director of Environmental& Food Services, the Heavy Duty Worker (Laundry)/Washer Person is responsible for the safe and efficient operation of the heavy laundry equipment in the cleaning of all types of linens, clothes, etc.   As an employee of the RK Mac Donald Nursing Home, he/she has a responsibility to be involved in providing a stimulating environment for the residents. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Supervisor serves as a positive role model; as a partner in the provision of care and support of our residents, and represents the home in a positive, professional, efficient and confidential manner.

Functions and Responsibilities

  1. Understands that the Resident and family are central to all departmental activities, services and decisions
  2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
  3. To promote and maintain the safety of residents, staff, and visitors as a strategic priority for the home at all times.
  4. Work as a team with other departments in the Home.
  5. Attend monthly Department meetings and serve on other committees as required.
  6. Assist in training of new staff.
  7. Ability to organize and complete assigned workloads.
  8. Work under constant interruptions in daily work routines.
  9. Knowledge of the safe use of all department equipment.
  10. Report necessary repairs to Director or Supervisor.
  11. Assist Director or Supervisor in evaluating new equipment and chemical products.
  12. Attend and participate in education in-services, workshops, seminars, etc.
  13. Pick up and sort soiled linen from all units and take to laundry area
  14. Collect and sort all Resident clothes.
  15. Operate washers and dryers.
  16. Responsible for supply list on weekly basis.
  17. Remove waste from soiled linen area.
  18. Remove lint from dryers every day.
  19. Mops floors in Laundry area daily.
  20. Fills and empties washers.
  21. Knowledgeable of the safe use of equipment and cleaning chemicals used in the laundry.
  22. Know the location of switches to shut down laundry equipment in emergency situations.
  23. Knowledgeable in the proper and safe cleaning of various materials/fabrics.
  24. Cleans isolation wash by following necessary guidelines.
  25. Cleans items such as bedspreads, pillows, comforters, curtains as needed.
  26. Be familiar with Department Policy and Procedure Manual.
  27. Annual in-servicing of WHMIS and Emergency Plan (Fire).
  28. Perform other related duties as required by the Director or Supervisor.

Education/Training/Experience

Good physical health, ability to work independently and with others, ability to follow verbal and written instructions, ability to learn the operation of equipment, ability to perform repetitive tasks.

Grade 12 Education, experience in laundry preferred, but not required.

Accounting Clerk

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Accounting Clerk
DEPARTMENT: Finance
RESPONSIBLE TO: Director of Finance

Reporting to the Director of Finance, the Accounting Clerk supports the functions of the Finance Department. As an employee of the RK Mac Donald Nursing Home every person has a responsibility to be involved in providing a stimulating environment for the residents.  In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Accounting Clerk serves as a positive role model; as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner.

 

Key Responsibilities:

  1. Understands that the Resident and family are central to all departmental activities, services and decisions
  2. Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
  3. Accounts Payable Functions & responsibilities
    • If not submitted, obtain invoices from departments
    • Match invoices from vendors packing slips
    • Once packing slips have been matched, verifies pricing. If incorrect, follow up with signing person
    • Verifies financial information (math) on invoices
    • Record each vendors number for submission to ACC/PAC system
    • Enter invoice into ACC/PAC
    • Record total amount for G/L as well as recoverable tax
    • Issues manual cheque as needed
    • When issuing manual cheques recoverable tax will need to be manually calculated and manually entered into ACC/PAC
  1. Payroll function & responsibilities
    • Maintenance accurate ledger of employees in QHR system (new employees, terminations etc) to QHR
    • Responsible to enter employee changes into payroll system (position, rate, dept etc)
    • Time card verification
    • Process payroll
    • Generate pay statements
    • Process EFT
    • Required to place all pay stubs in a sealed envelope and distribute to departments prior to 10 am on bi-weekly payday
    • Issues records of employment as required
    • Bi-weekly, provide Director of Finance with spreadsheet detailing recent changes in employee status including new hires, employees off work, position changes & return to work
  1. Pension/Benefits
    • Manage eligibility and application for pension enrollment for new employees
    • Facilitate requested changes to benefit coverage, including upon termination
    • Information package/meeting with employees contemplating retirement
    • Submit required pension forms
  2. WCB Claims
    • File online WCB form as required
  3. Deposit
    • Balance operating cash with receipt book
    • Prepare and deposit cask in bank on a weekly basis
    • Manage cash flow for petty cash (Issue petty cash cheque, cash & replenish)
    • Balance safe keeping cask
    • Obtain cheque from accounts receivable, cash to replenish safe keeping level
  4. Submits Records of Employment for employees as required
  5. Responsible for the Canada Savings Bond Campaign
  6. Membership on committees as designated.
  7. Other clerical duties as assigned.
    • Provide assistance with Accounts receivable
      • Issue safe keeping monies to residents
      • Receipt monies coming into operation
      • Issue safe keeping cheque
      • Meet with new families regarding finance
    • Provide coverage to front office
      • Sort mail daily
      • Daily booking for Care Van
      • Monitor answering machine


Education Required, Training and Experience

Graduate from a recognized College business or administrative assistant program that included courses in basic accounting or book keeping

 

Job related Skills & Competencies:

  • Working knowledge of Micro Soft Word and Excel required
  • Ability to communicate effectively with residents, visitors, and staff.
  • Ability to work appropriately and efficiently with minimal supervision.
  • Ability to maintain confidential integrity around confidential information.
  • Ability to provide accuracy and detail in work performance.
  • Ability to use appropriate and effective judgment
  • Ability to apply mathematical concepts to problem solving situations.

Human Resource Coordinator

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Human Resource Coordinator
DEPARTMENT: Human Resources
RESPONSIBLE TO: CEO

As a member of the Leadership Team, the Human Resource Coordinator provides the day to day management of the Human Resources department and provides a vital link between the HR department and the leadership team. Reporting to the CEO, the Human Resource Coordinator is responsible for the overall management and delivery of human resource services. The essential functional areas of responsibility includes coordinating the delivery of human resource services including building the Home’s capacity by influencing culture, the need to change, and quality of change through practices that promote positive employee relations and create a work environment that promotes quality of care through employee satisfaction. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Human Resource Coordinator, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

Key Responsibilities

  1. Develop and maintain HR policies
    1. Implement, review/revise Human Resource Policies/Handbook to complement the goals, mission, visions, and strategic plan of the Home and to align with union contracts, Human Rights, and Labor Laws as necessary.
    2. Review and revise HR policies on an annual basis
  2. Develop and maintain the HR plan
    1. In consultation with leadership team, develop a five year HR plan that supports the Strategic Plan of the facility
    2. Reviews and revises the HR plan on an annual basis
  3. Fulfill the Employment Functions
    1. Follows Hiring Process developed by CEO and Directors. Provides the lead of recruiting (advertising, career fairs, college visits, prepares postings), Receive and assist in screening of resumes, assist Directors when requested to set up appointments for interviews, participate on interview panel when required, performs reference checks, and compose award and decline postings and letters.
    2. Meets with all new hires for signing and gathering of all pertinent information for to complete as new hire i.e. payroll information, certificates, licenses, references, job description, pledge of confidentially and security checks and order name tags.
    3. Maintain accurate files on awarding of competition of all positions.
    4. Maintains accurate records reflecting approved LOA/Return to work.
    5. Ensures all job descriptions are accurate and up to date.
    6. Assist Directors with development and use of current forms, tracking and recording of completion dates of Employee Performance Appraisals/Yearly signing of Pledge of Confidentiality.
    7. Participates in setting up of new hire employee orientation.
  1. Maintains Positive Employee Relations
    1. Assists Directors in understanding the terms and conditions of Union Contracts (NSNU & UNIFOR).
    2. Supports positive employee relations in the Home, through listening, redirecting, educating, exit interviews, staff surveys, and education on HR policies,
    3. Provides data to Directors in the monitoring of Attendance Management.
    4. Organization of yearly Recognition of Service Awards.
    5. Confirm employment status for employees for outside relations i.e. Loans and Insurance, etc.
    6. Provides yearly updates to the Seniority List for all Union Staff
    7. Provides assistance and direction as needed to Directors in the management of difficult employee behaviors up to and including discipline. Provides confidential background file information and attends disciplinary meetings as requested.
    8. Participates on the Wellness Committee and conducts wellness surveys yearly with staff to indentify staff wants and needs. Address identifies needs as budget permits.
    9. Be visible throughout the facility including conducting walk-about couple times a week to gain feedback from staff, residents, and families to assist Leaders in identifying the culture and well-being of the Home.
  2. Employee Benefits
    1. Ensures LOA forms as well as other pertinent forms are filed before approved leave i.e. Benefits, Pension, and Record of Employment.
    2. Coordinates Return to Work of Employees with WCB and LTD (HANS) and the employee’s Director.
    3. Assists in Employee Retirement in ensuring retirement package provided and processed and provides Exit Interview forms to employees
    4. Provide employees with information and support on EFAP (Employee and Family Assistance Program), EASE (Employee Assistance & Support for Employees)
  3. Education
    1. Provides general orientation to new staff.
    2. Annual in-service printout for employee personnel files.
    3. Assists in Education training needs i.e., matters pertaining to HR
    4. Attends training sessions as required
  4. Maintain Personnel & work related medical records
    1. Maintain Personnel and Medical files of all employees.
    2. Insures confidentiality and security of personnel and medical records at all times
    3. Maintains a strict sign in/out.
    4. Storage of inactive files as per policies.
  5. Other Duties as Required – may include Back up for Payroll Processing/ Scheduling Issues. Participates in other duties related to HR or resident care as required.
  6. Communication: through personal behavior and interactions, will consistently demonstrates a humanistic, affiliative approach to relationships:
    • In all interactions, within and while representing the facility
    • With all Residents and families
    • While establishing and maintaining cooperative working relationships
  1. Participates on committees as required

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  • Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  • Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  • Personal Credibility
  • Flexibility

Departmental Competencies & Skills:

  • General knowledge of Employment Law, Human Rights, WCB Act, Safety (Occupational Health and Safety Act)
  • Excels in organizational abilities
  • Ability to lead, develop and coach
  • Experience in Benefits, WCB Claims, Payroll an asset
  • Demonstrated ability to maintain absolute confidentiality
  • Excellent computer skills in Microsoft Windows, Data Management, Record Keeping, Statistical recording.
  • Attention to detail and accuracy
  • Ability to work as a member of a Team as well as an ability to work independently

Educational Qualifications

  • Minimum of Bachelor’s Degree, preferably in Human Resources and/or Business Organizational Development.
  • Human resource related education an asset

Experience required:

  • Minimum 3yrs Senior Management experience
  • Experience in the personnel/human resource field an asset
  • Familiar with Union Contracts an asset

Director of Finance

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Director of Finance
DEPARTMENT: Finance
RESPONSIBLE TO: CEO

As a member of the Leadership Team, the Director of Finance provides the day to day management of the financial services operation and its personnel and provides a vital link between the finance department and its personnel and the leadership team. Reporting to the CEO, the Director of Finance is responsible for the overall management and delivery of services of the department. The essential functional areas of responsibility include the planning, development, implementation and management of accounting and financial management policies, procedures and systems. In keeping with our Mission, Vision and Values and our philosophy of Resident Centered Care, the Director of Financial Services, as a partner in the provision of care and support of our Residents, represents the home in a positive, professional, efficient and confidential manner.

 

Key Responsibilities:

  1. Effectively oversee the facility budget
    • Flag any significant variances and ensure that these variances are brought to the attention of the CEO
    • Provide guidance to CEO and Directors in managing variances
    • Ensure the conservation of the assets of the Home by planning, developing, implementing, managing, evaluating and monitoring financial policies and procedures, accounting systems and internal and external reporting and analytical systems.
    • Maintain the financial records of the RK MacDonald Nursing Home in accordance with Generally Accepted Accounting Principles (GAAP) including reconciliation of the Protected budget envelope
    • Prepare and assist as required in the required annual audit
    • Ensure the timely and accurate recording of all financial and statistical transactions including bank reconciliation as well as providing supervision of Accounts Payable and Accounts Receivable, and trust accounts
    • Provide monthly financial statement for the Board of Directors
    • Ensure that accounting decisions are in the best interest of the board and, in particular, its financial operations, by being fully aware of the Home’s accounting requirements.
    • Working with CEO, Analyze budget approvals from DOHW against budget requested
    • Assist in development of Home’s business planning process including preparation of annual budget.
    • Assist all other Directors and Coordinators in explaining budget variances and methods of expenditure reductions in areas of deficit.
    • Coordinate submission of data and/or payments to various external agencies such as NSHEPP, CRA, Stats Canada, DOHW, licensing and insurance
    • Coordinate submission of Nursing Strategy, Leadership and Education Premium recoveries
    • EFT with updates to Occupancy and Revenue Journals
    • Process the EFT for payments to Resident accounts
    • Accurate maintenance of data into Acc Pac with monthly reports to Directors
    • Payroll transfer functions
    • Generation of annual T4 for all employees
  1. Coordinate the provision of Finance department services that are Resident centered and that support and reflect the Mission, Vision and Values of the RK Mac Donald Nursing Home
    • Develop, implement and annual review departmental policies and procedures
    • Develop departmental yearly departmental goals and objectives that support the strategic plan
    • Annually review and update departmental job descriptions
  1. Effectively manage the human services within the Finance department
    • Working with the HR Department, responsible for the hiring of employees
    • Manages staff performance on a daily basis and performs annual performance reviews on all staff
    • Coaches, mentors and empowers staff
    • Conducts monthly departmental meetings
    • Approves departmental LOA and vacation requests
    • Progressive discipline, and when warranted and upon consultation with HR and CEO, up to and including dismissal
  1. Ensure the orientation and ongoing education of departmental staff including development and continuing education
    • Works with Education Coordinator to identify departmental specific needs
    • Ensures all staff attend yearly mandatory education
  1. Accountable for the safety and risk management of the financial department
    • Identify potential departmental risks and implement strategies to minimize risk
    • Participate as a leader in the JOHS and Risk Management programs
  1. Communication – through personal behavior and interactions, demonstrates a humanistic, affliitative approach to relationships
    • Within department, with other team members and union representatives
    • In all interactions within and while representing the facility
    • With all Residents and families
    • In all interactions in the Home
  1. Continuous Quality Initiatives
    • Ensure that the independent accounting systems, policies and procedures meet the requirements of the board and government by adhering to CHA/MIS and CICA standards and guidelines and principles.
    • Ensure the efficient operations of the accounting branch through the organization of the work, delegation, setting standards, reviewing operations, conducting meetings, general observations, and implementing the concepts and visions of the quality management program
    • Establishes and directs systems for measuring and improving quality of departmental services
  1. Participates in Committees/teams as required
    • Acts as committee chair on one in-house committee
    • Participates on other committees as required
  1. Other duties as required
    • Provides phone system back-up
    • Liaison role with external IT services
  1. Leadership Roles
    • Active participant on Leadership Team
    • Demonstrates integration of Mission, Vision and Values into practice
    • Active participant in Strategic Planning process
    • Commitment to excellence and moving the organization forward

Leadership Competencies Required

  • Leading Others as demonstrated by the ability to establish focus, to provide motivational support, fostering teamwork, empowering others.
  • Managing Change as indicated by the ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness
  • Managing Others as demonstrated by the ability to work with others to coach and mentor them to develop their capabilities
  • Managing Performance as demonstrated by ability to take responsibility for one’s own or one’s employee’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issue promptly.
  • Communication as demonstrated by the ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations and interactions, in writing and to be able to plan and deliver conversations that have an impact and persuade their intended audience.
  • Interpersonal Awareness as demonstrated by the ability to notice, interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others
  • Influence Others as demonstrated by the ability to gain others’ support for ideas, proposals, objectives, projects and solutions
  • Building Collaborative relationships as demonstrated by the ability to develop, maintain and strengthen partnerships both internal and external to the facility
  • Customer Service Orientation perspective as demonstrated by the respectful, positive manner in which one responds to expressed concerns and the strong desire to find resolution and meet people’s needs
  • Information Gathering as demonstrated by the ability to identify information needed to clarify a situation and using skillful questioning to draw out information from reluctant sources
  • Thinking abilities including analytical, forward, conceptual and strategic abilities to enable one to tackle a problem, anticipate implications and consequences, find effective solutions and planning for the future direction of the Home
  • Initiative to identify what needs to be done and take action before being asked or the situation requires it
  • Results oriented to enable one to focus on the desired results, sets challenging goals and meeting or exceeding them
  • Thoroughness as demonstrated by ensuring that one’s own work, the work of employees and all information collected and shared is complete and accurate. Ensuring that commitments are fulfilled
  • Decisiveness as demonstrated by the ability to make difficult decisions in a timely manner
  • Self Confidence
  • Stress management
  • Personal Credibility
  • Flexibility

Position Specific Competencies, Skills & Abilities

  • Sound knowledge of financial management concepts and systems.
  • Ability to effectively use personal computers, including word processing and spreadsheet programs.
  • Ability to think creatively, develop policies, terms of reference, implementation plans and result evaluations.
  • Ability to execute plans, seeking and implementing imaginative and effective ways to continually improve operations.

Educational Qualifications

  • Professional designation required.

 

Experience Required

  • Minimum of three years management experience at the senior level, preferably in health care.

Chief Executive Officer

Please note:  This is not a job listing, this is a job description. For current opportunities click here.

POSITION: Chief Executive Officer
DEPARTMENT: Administration
RESPONSIBLE TO: Board of Directors

The Chief Executive Officer is accountable and responsible to the Board of Directors for the efficient and effective operation of the R.K MacDonald Nursing Home. The Chief Executive Officer will be responsible to manage all activities of the Nursing Home subject to the mission, strategic plan, policies, legal regulations, licensing requirements, budget, and accreditation standards and ensure compliance with the Eden Alternative.

Mission, Vision & Values:

Mission: Providing loving, dignified and excellent care in a home-like environment that enables our Elders to live full and abundant lives.

Vision: An alive and vibrant community built on meaningful relationships that celebrates and encourages a uniqueness of spirit and character.

Values:

Compassion
We are committed to understanding the feelings, needs and desired of those we serve and take action to enhance their quality of life.
Accountability
 We are committed to honesty and integrity in achieving outcomes for those we serve.
Respect
We are committed to respecting the dignity and value of each person we serve. We also believe in the provision of a respectful and supportive work environment.
Excellence
We are committed to enhancing the quality of life of those we serve through everyday best practices and improvement initiatives.

Safety              We are committed to building a culture of safety for those we serve incorporating right to risk in a calculated way within an informed and collaborative decision process.

Specific Duties and Responsibilities:

Stewardship with the Board:

  • Maintains an open dialogue with the board chairperson to ensure the Board is aware of major developments and issues that affect the home through regular reports and attendance at Board meetings. As well as reporting as soon as possible any adverse incidents to the Board that represent risk exposure.
  • The CEO is an ex-officio member of all Committees of the Board.
  • Participate with the Board in establishing the strategic plan for the home based upon identified needs and trends.
  • Ensure risks are managed by ensuring proper liability and insurance protection; compliance with regulations; implementing recommendations from inspection, licensing, and accreditation reports;
  • Maintain a safe environment for staff, residents, volunteers and the public
  • Assist Board proceedings and deliberations by providing timely and the necessary support, information and advice designed to facilitate its decision-making process and activities.
  • Represents the interest of the Corporation in Board approved Regional and Provincial Industry Associations.
  • Provides secretarial support to the Board.
  • Other duties as assigned by the Board of Directors.

Financial:

  • Effectively manage the Corporations finances, including the preparation of annual Operating and Capital budgets showing planned revenue and expenditures, and funding proposals.
  • Develop and sell business plans to the funders which address areas of underfunding and access all available resources to ensure sustainability
  • Ensure a system of responsible accounting, including budget and internal controls.
  • Maintain a thorough understanding of accounting principals

Strategic Planning:

  • Implementation of the Board’s direction on strategic plans programs, services and special projects.
  • Provide an Operating Plan setting out goals and objectives.
  • Articulate, promote and practice the Vision, Mission and Values of the Corporation
  • Promote and maintain the safety of resident, staff and visitors as a strategic priority for the home at all times.
  • Manages all activities of the Nursing Home subject to the mission, strategic plan, policies, legal regulations, licensing requirements, budget, and accreditation standards.
  • Ensure a continuous quality improvement (CQI) process is in place that is consistent with the mission and strategic direction of the home.

 

Community Relations

  • Represents the Corporation in partnership discussions with agencies and like organizations in accordance with Board policy and government direction.
  • Build new partnerships throughout Nova Scotia, establishing alliances and partnerships which are of benefit to the organizations residents.
  • Promote and establish strategic community alliances and partnerships which are of benefit to the organization’s residents.
  • Support senior managers participation in establishing and maintaining community alliances
  • Advocate on behalf of the Corporation and its residents to ensure needs and interests are taken into account by decision-makers and the public.
  • Act, when necessary, as spokesperson for the Corporation
  • Participate in local, regional, and provincial continuing care meetings to provide input and to keep abreast of changes that will have an impact on the home.
  • Promote community awareness of the home through effective public relations.

Leadership and Management:

  • Ensure that the Corporation complies with all governing bodies, acts, and regulations, as well as contractual agreements with other organizations.
  • Ensure that the residents receive a level of care consistent with our values and the standards of care approved by the Board and as prescribed by the Eden Alternative
  • Oversee and provide guidance of the planning and implementing of programs and activities which provide social, educational, vocational, spiritual and recreational opportunities for the residents.
  • Lead, coach, and oversee the development of staff in conjunction with the implementation and administration of the collective agreement and the administration for management and non-union staff. Encourage and where possible, provide for formal and informal continuing education for all personnel.
  • Meets regularly with management and staff to facilitate effective communication of organization policies and decisions and to provide a forum for an exchange and sharing of information on issues related to short and long term planning for the organization. As well provide leadership and direction to managers, staff, residents and their families.
  • Promote positive work practices and inclusiveness in relations with the Board, staff, volunteers and the community in order to ensure the efficient and optimal use of all organizational resources. This includes ensuring the efficient and effective use of resources through review, restructuring, and reallocation as necessary.
  • Take initiative and provide leadership to drive a positive effective cultural change
  • Delegate functions and establish formal lines of communication and accountability through an appropriate organizational structure.
  • Delegate responsibilities to Department Directors where appropriate.
  • Ensure appropriate departmental and interdepartmental committees and meetings are in place to facilitate completion of tasks that are assigned or delegated.
  • Ensure appropriate job descriptions are in place and kept up to date.
  • Ensure a performance appraisal process is in place for all staff.
  • Ensure policies and practices are in place that support resident care and provides for their safety and well-being.
  • Negotiate labour contracts and ensure practices are in place that supports fair labour relations.
  • Ensure that an emergency plan is in place and exercised as per licensing requirements so that the home is prepared to respond to fire and other emergencies in the home or community.
  • Practice an inclusive style leadership which highlights practices of listening, observing, auditing, self-awareness, social awareness, and emotional management.

Core Competencies:

  • Ability and experience in working with a volunteer Board of Directors.
  • Proven ability in managing human and financial resources
  • Excellent negotiation, leadership, interpersonal, conflict resolution, decision making, problem solving, communication and organizational skills.
  • Ability to establish and maintain partnerships to enhance the Corporations Mission, Vision and Values
  • Ability to make sound, ethical, effective business decisions engaging others for expertise input.
  • Demonstrated skills in planning at the strategic and operational levels
  • Operates with a realistic, level headed, calming, and rational approach
  • Superior written and verbal communication skills
  • Exhibit Vision and Passion for our residents.
  • Demonstrated ability to positively build teams and engage staff
  • Ability to effectively delegate and multitask
  • Proven track record of continuous quality improvement initiatives
  • Engaging with family members of our residents promoting their involvement in care

Qualifications:

  • Minimum 5 years of experience in senior management roles in the health care sector.
  • Senior Administration in Long Term Care is preferred.
  • Proven success in public policy, administration, human resources and financial management
  • Experience in working within a unionized environment
  • Knowledge of the healthcare sector in Nova Scotia would be considered an asset
  • University degree in Health or Health related field is preferred or a degree in Business Administration would be considered.
  • Masters in Health related field is preferred.
  • Extensive clinical experience would be considered an asset.